Gary Emperado Email & Phone Number

Provide prompt support to customers by email, ticket, telephone and live chat about technical, basic sales and billing enquiries.Assist customers with troubleshooting hosting account issues and providing best practices for maintaining and optimising their websites.

As a Customer Care Specialist I handle website, email and DNS issues. I have a strong background in providing timely and effective technical assistance to customers. Skilled in diagnosing and resolving a wide range of web hosting issues, including server errors, DNS configuration, and account management tasks. Committed to delivering exceptional customer service, fostering client satisfaction, and staying updated on the latest industry trends and technologies.

In my role as a Level 2 Technical Support specialist, I've honed my skills in handling escalated cases from Level 1 support, tackling complex issues with websites, DNS configurations, and email systems. My expertise extends to assisting clients with migration requests, ensuring a seamless transition to our services. Additionally, I take charge of server monitoring, proactively identifying and addressing potential issues before they impact our customers. With a strong focus on problem-solving and customer satisfaction, I thrive in fast-paced environments, delivering effective solutions and enhancing the overall support experience.

As a Technical Chat Support specialist for a web hosting company, I am a frontline support for customers encountering technical issues with their hosting services. My responsibilities include assisting customers with website setup, troubleshooting server-related problems, resolving DNS configuration issues, and providing guidance on control panel usage. With our expertise, we deliver prompt and effective solutions through chat channels, ensuring high customer satisfaction and retention. This role taugh me to have strong technical knowledge, excellent communication skills, and a customer-centric approach to support, contributing to the seamless operation of our hosting services and enhancing the overall customer experience.

Cebu, Central Visayas, Philippines

As a Sales and Technical Chat Support professionals I play a dual role in providing assistance to customers through chat channels. They are responsible for addressing inquiries related to product information, pricing, and promotions to drive sales. Additionally, they offer technical support, resolving issues and guiding customers through troubleshooting steps. This role requires excellent communication skills, product knowledge, and the ability to multitask effectively in a fast-paced environment to deliver exceptional customer experiences and achieve sales targets.

Cebu, Central Visayas, Philippines