Accomplished professional able to identify vertical market opportunities and execute customer relationship development and assessment. This allows me to formulate financially sound and resource supported contracts that are clearly aligned with corporate objectives while delivering value added products, maintenance and service that meet customer requirements. To facilitate this objective I am able to promote communication and coordination between sales, operations, customer service and clients. Another key component of my selling strategy is to bridge communication between other lines of business services and operations to develop cross sell strategies.My historical experience is operations management in custom manufacturing environments. I am flexible, organized and industrious with a combination of communication, project management, process improvement and critical thinking skills. I have an exceptional understanding of print, video, promotional and agency scheduling, production and workflow processes. As well as a cooperative team member successfully supporting sales and upper management, I have the ability to collaborate with clients, creative and production and segue communication between parties. I am able to identify structural elements, capabilities and processes and provide alternative strategies using initiative and sound judgement, allowing revenues to maximize between various business units. I have recruited, mentored and led multi-generational staff members and can mobilize these teams to effectively resolve crisis situations. I have been complimented by my staff as being supportive, tactful, resourceful and communicative.