Traditional Care Director
Hired, Supervised, educated, developed, supported and coached 60 certified nurses aides. Responsible for scheduling staff while maintaining budget guidelines. Increased signature service revenue by 40% in the first 6 months. Counseled residents and family members over needs and concerns. Hosted and facilitated family meetings to ensure expectations are being met. Conducted regular meetings and education sessions to ensure expertise and knowledge requirements are being met among staff members. Utilized strong judgement, problem solving, decision making and emotional intelligence. Coordinated and participated in events that built a strong sense of community among the residents.