Identify opportunities for improvement in the areas of IT-Operations, Process Improvement, Call Center and Data Analytics. Strategy adviser in all aspects of account management and prioritization in order to maintain client satisfaction and retention utilizing data to identify areas to improve. • Define clear performance objectives and ensure goals are consistently met• Negotiate and resolve conflicts as necessary to achieve project goals and carry out overall company strategy • Foster a culture of accountability, team work, and collaboration creating a commitment to client satisfactionCustomers:Aegis Sciences Corp. - Nashville, Tn. - October 2017 - CurrentCottage Health System - Santa Barbara, Ca. (Epic Beaker - Outreach) 21 months- Additional engagement September 2018 - Current Pacific Diagnostic Laboratory - Santa Barbara, Ca. (Outreach Coordinator) 21 monthsBaptist Health - Jacksonville, Fl. (Cerner)

Managed overall IT operations to improve effectiveness. Strategic business plan & sales strategy development for hospital systems. Develop BI data uses to improve quality and cost savings.• Create road-maps to track moving ideas from strategy into implementation, aligning business needs and strategies, supporting operational and technology improvements• Implemented Data Repository related to tests ordered, staff labor, patient blood utilization, revenue cycle to facilitate operational improvements and cost savings • Standardized lab processing across 13 Patient Services Centers and 4 Hospital Labs • Implemented over 400 EMR connections across 50 various EMR products with an implementation cycle of less than 30 days Greater than 1000 Providers sending and receiving orders/results • Physician Portal Deployment - Over 2400 Providers with approximately 5000 total usersCustomers Included:• ACL Laboratory, Chicago, IL. • Sharp Healthcare, San Diego, Ca.

Managed a team of 6 Managers and 70 Analyst responsible for developing and implementing EHR/EMR interfaces with healthcare systems and physicians. With staff augmentation utilizing off shore resources.Nationally responsible for the testing and implementation of all EMR interfaces into Quest Diagnostics. Audits/Documentation and processes.

Managed a staff of analysts responsible for developing and implementing hospital interfaces with healthcare systems.

Managed interface development projects on a national level Worked closely with local implementation teams installing and maintaining CPU interfaces Supported and enhanced relationships with internal customers and out side clients Managed relationship with National Help Desk regarding CPU interface issues/enhancementsResponsible for requirements gathering and identifying stakeholders

Managed customer connectivity a six state areaManaged installation of Hospital and Physician CPU interfaces Managed vendor costs and maintenance agreements Motivated and directed clients throughout projects. Ensuring company objectives were met within budget while meeting defined deadlines

Installed and supported SBCL SCANDeveloped and supported demographic bridges for the SBCL SCAN product

Managed an 8 person technical staffManaged the installation and maintenance of automated teller machines and desk top teller equipment throughout the state of GeorgiaDirectly responsible for supplies, inventory and cost control of 220 ATM locations

Maintained and troubleshoot computer equipment on F-14 aircraftMilitary highlights include: Veteran of the US Navy and USNR. 1983-1989 Served aboard the USS John F. Kennedy and the USS Forrestal.