Gary Gan Email and Phone Number

Go/NoGo caller:1) Catalyze regional readiness flow and steamline rules & processes across multiple intiatives2) Optimize and structure site integrations & capacity to ensure scale projects launch3) Conduct program planning and lead site implementations via driving sychronized working portfolios & various governancesChange management:1) Accelerate site change deployment and ramp up velocity matrix and comms.2) Enable continous improvement with risk mitigation and drive refinery outcome cost-effectively3) Drive lean workout and Six-Sigma tools of diversified change activities,coach on handful projects.

- Help partners in their day-to-day challenges by delivering innovative and scalable solutions to their problems, troubleshooting their issues and performing implementation reviews. Advocate new product features and ensure the prompt and proper resolution of technical challenges- Manage the digital content providers to stay on top of new content deliveries, changes in specs, problem resolution and reporting- Analyze and optimize the development of existing clients to ensure their success with the Amazon suite of products for partners- Integrating disparate processes and systems into a cohesive workflow- Building up internal and external metric reports to measure the quality, on-time delivery, new-selection onsite performances- Present in front of small or mid-sized groups of internal stakeholders and customers for regular performance reviews and training

- Leading customer assurance engineering works and team resources management for new product;- Security features initiative and implementation for new Marketing strategy;- Leading and executing SMART messaging tests that designed for provide better customer experience with printer/ink system. - Generate the support/repair strategy and warranty plan of printer/print head/ink cartridge; Make Assessment of Warranty replacement rate and Customer Impact of products;- Customer experience study and improvement; And design relative solutions or initiatives like Mobile/Wireless printing, Web JetAdmin improvement, etc..- Worldwide communications and multi-function teams collaborations with U.S. team and Ireland team;

- Leading system interaction works and knowledge transfer between U.S. team and Singapore team for new product development;- Team management and resources mapping through product life cycle;- Design and Managing thermal inkjet system interaction characterizations and tests of reliabilities based on customer usage profile;- Leading system level testing and issue solutions;- Security features initiative and implementation for new Marketing strategy;- Printer build factory support for print head and ink supply system at contract manufacturer site;- Worldwide communications and multi-function teams collaborations

- Generate the support/repair strategy and warranty plan of printer/print head/ink cartridge; Make Assessment of Warranty replacement rate and Customer Impact of products;- Statistics and Analysis of the Customer Call notes and Return products; Solving Customer escalations; And support Printer build at CM site from development to Ramp;- Customer experience study and improvement; And conducting Agent training progress for new product in the market;- Work through a product life cycle, product development, technical support and troubleshooting the system interaction issues;- Quality Assurance by leading related tests or qualifications; Security features implementation for Marketing strategy;- Design and Managing thermal inkjet system interaction characterizations and tests of reliabilities based on customer usage profile;- Leading print head development of new printer program, Cross-functional Team Leadership;

1. TA Testing for the Mobile Broadband card for the 3 Operators in Singapore; 2. Phone software and Mobile Broadband Card software customizations for Operators’ requirements; 3. Make the product order and shipment between customer and supplychain; Project: Creative-Wimax; Singtel-Android Phone, 3G Mobile Broadband; StarHub- Android Phone, 3G Mobile Broadband; M1-LTE, Mobile Broadband;Job Detail: Responsible for software customization, TA of Mobile Broadband and Phones for the Telecommunication Operators. The Products are focus on all the Communication Terminals.

1. As a team leader, responsible for new members’ training; 2. Leads the team to co-work with RD both in Chengdu and Taiwan, and complete work tasks efficiently; 3. Black box testing and reports the project status to the supervisor periodically; 4. Write the test requirement, test plan, test case and test report for software application on Window Mobile and Android platform; 5. Develop and use automation tools to complete automated test;6. Design the application marketing plan.Project 1: Ice – Mobinova (a PPC module on sale in the market)Job Detail: Responsible for the unit test and system integration test for the applications.Project 2: Faith – Sony Ericsson (a PPC module on sale in the market)Job Detail: Responsible for team leader, Make Design Requirement, Market Research, and the whole test process.