In conjunction with this role, I am currently training to become a MSc digital technology specialist, this degree programme is run by Northumbria University.

Placement commencing in Jan 2022Assignment extended until Apr 2022Main Duties:. Creation, ownership and management of help desk tickets via spiceworks cloud help desk. Assisting with pc builds and software installations using windows configuration manager, SCCM and active directory. Providing technical support to staff and students via email, telephone and in person. Maintaining hardware peripherals. Setting up and maintenance of AV equipment, microphones and school TV's. Printer management via Papercut software. Assisting with room checks. Liaising with maintenance and other key school teams . Assisting with software testing and configuration. Assisting with document updates and management of knowledgebaseAchievements:. Undertook IT classroom checks during half term - including analysis of current computer systems, maintaining and updating software, replacing hardware where necessary, testing Promethean inputs and touch functionalities. Created documents documenting results and provided/maintained relative resources for the team knowledge base.

VTSL is a leading provider of cloud-based VoIP business phone systems and unified communications solutions(UCaaS) to the UK & Ireland.

At Strax, software innovation comes naturally- custom software- digital video- cloud servicesMain Duties: • Assisting with application testing.• Administration of the Jira/Helpdesk/Confluence system.• Creation, ownership and management of help desk tickets.• Creating and maintaining in-house support documentation and knowledgebase in confluence.• Researching, evaluating and creating proposals for cloud based solutions.• Setting up proof-of-concept systems for cloud solutions.• Assisting with the planning and execution of cloud migrations.• Assisting with client requirements capture and management.Achievements:• Set-Up a Help Desk for the client using Jira Service Desk.• Undertook a cloud feasibility study for the client, that, focused on three key migration strategies (lift and shift, lift and re-engineer, hybrid) - Study showed that it was unfeasible to migrate system at the time of completion.

Part Time Role (University Holidays)UnqualifiedLullaby's at LV Day Nursery - (Jun 2018 - Sep 2018)Summary of Role:• To care for and supervise children in the nursery setting as advised by senior staff.Main Duties:• Ensuring confidentiality is maintained.• Adhering to company policy and procedures.• Working as part of a team.• Implementing daily routines.• Caring for the children.• Planning and preparation of activities.• Meeting children's individual needs.• Managing behaviour in a positive manner.• Supervising the children during meal times.

Programme Representative for BSc (Hons) Business Information Systems, in the Department of Computing and Information Systems (CIS)Summary of Role:• To voice the views of students at a programme level and provide the vital link between Students, Staff and the University.Main Duties:• Represent the academic interests of peers at various meetings, addressing issues which impact students experience at the University.• Liaise with the programme leader and course tutors on a regular basis.• Work with the Students’ Union, Committees and University Staff to develop policy and educate students about important issues at the University.• Actively engage with decision making to make future changes to the programme of study.• Come up with new ideas and innovate.Achievements:• Nominee for Programme Representative of the Year at the Student Led Teaching Awards.° Awarded a Bronze GSCV (Greenwich Students Certificate of Volunteering) award, due to my voluntary work as a Programme Representative.

Part Time Role (University Holidays)UnqualifiedLittle Engines Day Nursery - (Jul 2017 - Dec 2017)Summary of Role:• To care for and supervise children in the nursery setting as advised by senior staff.Main Duties:• Ensuring confidentiality is maintained.• Adhering to company policy and procedures.• Working as part of a team.• Implementing daily routines.• Caring for the children.• Planning and preparation of activities.• Meeting children's individual needs.• Managing behaviour in a positive manner.• Supervising the children during meal times.

Took part in the University's career mentoring scheme, where students are partnered with mentors related to their area of study. The mentoring scheme was run in partnership with Oracle.Mentored by Tracey Jenkins, Client Director at Oracle.Main Duties:• Creating agendas for meetings.• Carry out tasks within fixed deadlines.• Seek guidance and advice for professional development.• Attending Skills workshopsAchievements:• Successfully created a work plan to help with job applications.• Awarded best group presentation within mentoring skills workshop. The group's chosen topic was "Corruption in Football".

Student Representative for the IT Department, in the School of Business.Worked alongside a number of representatives within the school of Business and IT; to gather views from fellow students regarding various aspects of college life, wellbeing and student cohesion. Achievements:• Set up a blog with other representatives to improve student/teacher communication; based on student feedback (collected through a questionnaire). The blog was used for students to raise/answer questions and to improve student/staff communication.• Successfully completed public speaking training, which helped to improve listening and communication skills.

Secondary School Work Experience(21st June - 5th July)Main Duties:• Use markup languages to create a user friendly website.• Understand how websites are produced.• Understand how websites work and are used by user groups.• Maintain and improve a website.• Carry out minor IT support.Achievements:• Developed a small website, teaching students the basics of HTML and CSS.