McKinnis Consulting Services provides revenue cycle strategy and optimization assistance for healthcare providers by leveraging technology and operational best practices. MCS focuses on implementing targeted strategies to provide maximum financial and operational benefit through measurable and sustainable results.As a Consulting Services Manager with McKinnis Consulting Services, I am responsible for client project delivery, reporting initiatives, and tool development, and am a recognized Epic expert. I am a seasoned project manager with experience in operations and process improvement, specializing in Resolute Professional Billing..

Project Manager (7/03-6/09)• Implement Resolute physician billing systems for healthcare organizations • Design new business processes for customers based on their needs and new system functionality• Monitor customer’s key performance indicators post live, compare to pre-live benchmarks, to ensure financial stability and identify areas for optimizationInstall Success Owner - Resolute Professional Billing (9/06-9/08)• Monitored all installs for physician billing product to ensure success and identified key patterns of failure to address• Worked with R&D to prioritize IT development based on customer feedback• Created revenue cycle readiness program, to ensure customers maintain accountability for each revenue cycle area and to help prepare them to manage the system once livePOD Manager (9/08-6/09)• Created and managed over fifteen PODs, knowledge groups specializing in specific business processes to be designed during an install• Critically reviewed the documentation and outputs owned by each POD, outlining best practices• Outlined roles and responsibilities for PODs across Epic and established rubrics for evaluating the quality of their outputsOther Accomplishments• Served as a charter member of the Model System and Content Trailblazers, which changed the implementation strategy for all new customers by embedding content and system recommendations within the Model System, allowing us to provide customers with a more advanced starting point• Created the 48 Hour Install, which allowed smaller physician practices to install Epic within a more reasonable budget and timeline