I have worked in Local Government for over 14 years across Children’s Services, Housing Services, Adults Social Care, and the Leadership Office, Finance & Corporate Services Directorate where I am working in my current role as Business Manager. I am experienced in working with a broad range of stakeholders, and highly effective in enabling partnership working, customer engagement and relationship management.I am also a highly experienced and organised complaints manager with a detailed understanding of both statutory and corporate complaints processes and procedures, along with proportionate professional experience, and knowledge of data protection law.Some of my core competencies include complaint response writing, managing difficult conversations, problem solving, report writing, influencing, coaching, facilitation, partnership working and delivery, conflict and complaint prevention, resolution, quality assurance, performance improvement and regulatory compliance.