Taking a different approach to communications at Trinsic we are direct partners with all the major suppliers of mobile and fixed line solutions. My job is to speak with clients virtually and face to face. I look at their requirements as a business currently and future plans and then tailoring a package specific to them to meet these goals.

Continuing on from my previous role as a senior engineer I have progressed to heading up the maintenance department, along with supporting our customer base other duties involve tech support for engineers and an escalation process for faults. As part of my managerial role I also have a team our other engineers that report to me on a daily basis.

I joined Peach this year and went back to installing Siemens and carried out many of the same activities and procedures followed at 4Com although I have furthered my knowledge by working on a range Oak products I now have working knowledge on DX voice recording, Vox Box, Smart Phone (and associated products) I install the NEC SV8100 system and have installed many aspects of this from IP systems to voice-mail dect packages and my calls and sense call recorder I am now starting to learn the NEC… Show more I joined Peach this year and went back to installing Siemens and carried out many of the same activities and procedures followed at 4Com although I have furthered my knowledge by working on a range Oak products I now have working knowledge on DX voice recording, Vox Box, Smart Phone (and associated products) I install the NEC SV8100 system and have installed many aspects of this from IP systems to voice-mail dect packages and my calls and sense call recorder I am now starting to learn the NEC XN and have done some basic work with it mainly remote maintenance. I have installed the Panasonic KXTDA 308 and 824 range also and have passed a course on the KXTDA 15, 30 etc range but have not done a lot of work with this. I currently support all of our systems remotely and also provide first line support on our ADSL connections working alongside Opal and Open-reach to resolve issues. Show less

Was the sole contact for customer regarding installation and relocation and selling of telephone equipment to our existing customer base, this including getting finance cleared, arranging surveys and the engineers to install also another aspect was liaising with the customer and BT to ensure all communications were ready prior to a move I learnt the importance of organization and meeting deadlines. I was given a monthly target to work toward for my department.

I began as an engineer installing and maintaining Siemens Hipath 3000 range including Dect, VOIP and voice mail a lot of my work was a customer focused as a sole representative of the company on the site I was required to install the system to the customers satisfaction as well as portraying a good image for my company I have copies of letters received from companies reflecting this available upon request. After a while I began to survey jobs prior to the engineers visiting sites ensuring what… Show more I began as an engineer installing and maintaining Siemens Hipath 3000 range including Dect, VOIP and voice mail a lot of my work was a customer focused as a sole representative of the company on the site I was required to install the system to the customers satisfaction as well as portraying a good image for my company I have copies of letters received from companies reflecting this available upon request. After a while I began to survey jobs prior to the engineers visiting sites ensuring what the customer had been sold was a possibility also making engineers aware of any special requirements or health and safety issues.I survey current set ps provide by competitors such as Mode Communications, Daisy Communications, Southern Communications, South West Communications, Talk Talk, Show less