Gary Gregory Email & Phone Number

Southern California, United States

• Marketplace online platform for IT field service, connecting companies and skilled techs to do work nationwide.
• Submit request to customers to perform network and telecommunications work/projects in Southern California area.

Lake Forest, California, United States

• Supported network architects and senior engineers in a 400+ location enterprise environment.
• Scheduled and performed upgraded branch TDM circuits to Ethernet or broadband VPN. Turn-up and tested devices with customers and service providers.
• Successfully completed Cisco ISR 4300 router and Catalyst 9300 switch refresh project at 100+ branches.
• Staff augmentation projects consisted of LAN/WAN network configuration and administration. Task included Router/Switch support, IP circuit delivery and operation (Ethernet, T1, DS3, OC3).
• Collaborated with partners, IT vendors, and service providers to meet project goals.
• Prepared and processed equipment requisitions and purchase orders using Workday.

Irvine, California, United States

• Assigned to Apria Healthcare as Consultant
• Implemented and completed circuit upgrades/installs and network equipment replacements for Simplify & Century Link projects.
• Utilized network monitoring tools to diagnose performance issues.
• Led Cisco End-of Life product replacements to replace 90 Catalyst Series switches at branch locations remotely with scheduled IT Smart Hands technicians.
• Initiated Change Management requests for scheduling network equipment installs and upgrades.
• Coordinated with branch GMs, managers, and Evolve IP team for site surveys, telecom, and network equipment prep for new VoIP installs at branches.

California, United States

• Managed day-to-day operations for moves, adds, changes, and problem management, including PBX and Voice Messaging, for Netversant’s Southern California customers.
• Installed 7 Cisco UC systems for China Trust Bank locations in the Los Angeles area, coordinating telco vendors for number porting and cut-over execution.
• Provided on-site engineering support twice a week for 2.5 years at Apria Healthcare branches in Lake Forest, Irvine, Foothill Ranch and Oxnard, CA.
• Administered and supported Apria’s contact center in Irvine and Foothill Ranch, managing Automatic Call Distribution (ACD) groups and call routing.
• Participate in 24x7 on-call support rotation for LAN/WAN network issues, ISP maintenance, outages, and upgrades.
• Provided second-level support for hardware/software and circuit issues.

California, United States

• Worked extensively with Arrow S3 as a field and on-site engineer technical operations representative, responsible for field repairs and maintenance of voice and data products.
• Served as part time on-site resident engineer at Toshiba America Information Systems in Irvine, CA for 15 years, providing 24x7 on-call support, service request and maintenance.
• Managed service tickets for 8 Toshiba locations on the Irvine campus and administered Toshiba’s South America Soft IPT phone requests via Service Desk.
• Collaborated with Toshiba’s QA Lab engineers on QSIG, ISIG, and PRI2 TIE line beta testing.
• Directed Toshiba vendors to ensure service standards, prioritizing voice and data moves, adds, and changes.
• Maintained and troubleshot FORE Systems ATM switches, routing voice calls over ATM fiber to remote Toshiba locations.