Gary Gregory Email & Phone Number

Southern California, United States

• Marketplace online platform for IT field service, connecting companies and skilled techs to do work nationwide.• Submit request to customers to perform network and telecommunications work/projects in Southern California area.

Lake Forest, California, United States

• Supported network architects and senior engineers in a 400+ location enterprise environment.• Scheduled and performed upgraded branch TDM circuits to Ethernet or broadband VPN. Turn-up and tested devices with customers and service providers.• Successfully completed Cisco ISR 4300 router and Catalyst 9300 switch refresh project at 100+ branches.• Staff augmentation projects consisted of LAN/WAN network configuration and administration. Task included Router/Switch support, IP circuit delivery and operation (Ethernet, T1, DS3, OC3).• Collaborated with partners, IT vendors, and service providers to meet project goals.• Prepared and processed equipment requisitions and purchase orders using Workday.• Managed network hardware inventory and tracking.• Engaged with server hardware, fiber patching, and cable installations in data center.• Managed and configured Disaster-Recovery Cisco Verizon-LTE routers.

Irvine, California, United States

• Assigned to Apria Healthcare as Consultant• Implemented and completed circuit upgrades/installs and network equipment replacements for Simplify & Century Link projects.• Utilized network monitoring tools to diagnose performance issues.• Led Cisco End-of Life product replacements to replace 90 Catalyst Series switches at branch locations remotely with scheduled IT Smart Hands technicians.• Initiated Change Management requests for scheduling network equipment installs and upgrades.• Coordinated with branch GMs, managers, and Evolve IP team for site surveys, telecom, and network equipment prep for new VoIP installs at branches.• Tested connectivity for all devices post-install/upgrade, including file/print servers, PCs, printers, and circuits (Ethernet, T1, Broadband).• Experienced with multi-vendor products, system administration, and problem analysis.• Assisted with telecom projects at 400+ US locations, transitioning to Evolve IP VoIP cloud phone systems.• Led project to gather customer data from legacy Nortel systems for Evolve IP database transfer.• Collaborated with Data Provisioning and Evolve IP teams to install/port lines for go-live cut-overs.• Reduced costs by converting T1 circuits to Apria MPLS Verizon WAN service.

California, United States

• Managed day-to-day operations for moves, adds, changes, and problem management, including PBX and Voice Messaging, for Netversant’s Southern California customers.• Installed 7 Cisco UC systems for China Trust Bank locations in the Los Angeles area, coordinating telco vendors for number porting and cut-over execution.• Provided on-site engineering support twice a week for 2.5 years at Apria Healthcare branches in Lake Forest, Irvine, Foothill Ranch and Oxnard, CA.• Administered and supported Apria’s contact center in Irvine and Foothill Ranch, managing Automatic Call Distribution (ACD) groups and call routing.• Participate in 24x7 on-call support rotation for LAN/WAN network issues, ISP maintenance, outages, and upgrades.• Provided second-level support for hardware/software and circuit issues.• Conducted monthly PBX/Voice messaging preventative maintenance and backups for clients in servicing area.• Supported legacy telephony systems including Nortel Meridian1, AVST, Meridian Mail, Call Pilot, and Octel voicemail systems.

California, United States

• Worked extensively with Arrow S3 as a field and on-site engineer technical operations representative, responsible for field repairs and maintenance of voice and data products.• Served as part time on-site resident engineer at Toshiba America Information Systems in Irvine, CA for 15 years, providing 24x7 on-call support, service request and maintenance.• Managed service tickets for 8 Toshiba locations on the Irvine campus and administered Toshiba’s South America Soft IPT phone requests via Service Desk.• Collaborated with Toshiba’s QA Lab engineers on QSIG, ISIG, and PRI2 TIE line beta testing.• Directed Toshiba vendors to ensure service standards, prioritizing voice and data moves, adds, and changes.• Maintained and troubleshot FORE Systems ATM switches, routing voice calls over ATM fiber to remote Toshiba locations.• Performed network patching and cross-connecting for voice and data service.• Configured T1 PRI, DTI, TIE trunks, and D-Channel protocols on Nortel Meridian1 PBX’s.• Ensured customer satisfaction through professional and effective interactions with internal and external customers.• Provided management with recommendations for system improvements and identified potential network and telephony issues for escalation.