- Perform in person financial and staff performance assessments to identify opportunities in automotive dealerships fixed operations businesses. Specializing in Ford, General Motors, and Subaru.- Develop process implementation outlines and present to the dealerships senior management.- Coach service managers, advisors, and all levels of staff to obtaining their personal and professional goals.

- Performed an initial diagnostic of powersports dealership's fixed operations departments and presented course of action to dealer principal and senior management team- Trained advisors and management staff on processes and assist with implementation.- Coached service and parts manager on maintaining accountability and sharpening a strong mindset.- Found creative ways to implement processes while keeping dealerships entire team engaged inimproving operations and making positive… Show more - Performed an initial diagnostic of powersports dealership's fixed operations departments and presented course of action to dealer principal and senior management team- Trained advisors and management staff on processes and assist with implementation.- Coached service and parts manager on maintaining accountability and sharpening a strong mindset.- Found creative ways to implement processes while keeping dealerships entire team engaged inimproving operations and making positive change Show less

- Midas of Richmond operates 5 top rated and highly productive Midas franchises in the Richmond, VA and is the most profitable repair shop group in the Midas franchise system.- Helped to recruit, hire, and train a high performance team to take Midas of Richmond to next levelprofitability and customer experience.- Developed policies and processes to support staff and leadership team.- Implemented and maintained accountability measures such as multi - unit reporting and store… Show more - Midas of Richmond operates 5 top rated and highly productive Midas franchises in the Richmond, VA and is the most profitable repair shop group in the Midas franchise system.- Helped to recruit, hire, and train a high performance team to take Midas of Richmond to next levelprofitability and customer experience.- Developed policies and processes to support staff and leadership team.- Implemented and maintained accountability measures such as multi - unit reporting and store checklists. Show less

- Helped build a newly created dealer group from the ground up by building and implementing policies and procedures for Fixed operations, Variable operations, Administrative, and HR departments- Assisted in the acquisition of two automotive new car dealerships in the Richmond, VA and Washington, DC markets. Both consistently out-performed franchise growth and performance expectations.- Directly managed multi-rooftop operations, provided goals and forecasting, and maintained financial… Show more - Helped build a newly created dealer group from the ground up by building and implementing policies and procedures for Fixed operations, Variable operations, Administrative, and HR departments- Assisted in the acquisition of two automotive new car dealerships in the Richmond, VA and Washington, DC markets. Both consistently out-performed franchise growth and performance expectations.- Directly managed multi-rooftop operations, provided goals and forecasting, and maintained financial and customer service accountability for service, parts, and rentals departments with combined annual revenues exceeding 16 million- Developed and managed lateral support departments (Fixed Operations BDC, Vehicle Rentals, Warranty and Claims) Show less

- Ensured that customers receive prompt, courteous, and effective service- Served as a liaison between technicians, advisors, and customers- Provided an excellent customer's experience by carrying out those additional assignments that allowed the department to leave a positive impression with the customer- Hired, Trained, Coached, and Developed technicians, advisors, and support staff

- Galpin Auto Sports 2010 to 2014- Galpin Honda 2014 to 2017- Helped hire, train, coach, and manage a large service department consisting of 18 Service Advisors and 65 Automotive Technicians for the #2 in new car volume Honda dealer in the nation- Adjusted service drive and shop operations for an exceptional customer experience, improved employee efficiency, and a reduction in operating expense- Created and maintained a fun and productive environment that focused on rewarding… Show more - Galpin Auto Sports 2010 to 2014- Galpin Honda 2014 to 2017- Helped hire, train, coach, and manage a large service department consisting of 18 Service Advisors and 65 Automotive Technicians for the #2 in new car volume Honda dealer in the nation- Adjusted service drive and shop operations for an exceptional customer experience, improved employee efficiency, and a reduction in operating expense- Created and maintained a fun and productive environment that focused on rewarding performance and attitude.- Developed a customer service plan which emphasized diligent attention to customers' needs and concerns and ultimately had the dealership rewarded with American Honda's Presidents Award for two consecutive years Show less

- Galpin Saturn of Santa Clarita May 2001 to June 2010- Started in the auto industry in 2001 performing basic vehicle service. I consistently exceeded performance expectations and was consistently promoted within the dealer group- Promoted to Galpin Auto Sports Service Manager in June of 2010