• Supported daily operations of the Mobility Enterprise Information Services (MEIS) testing environments.• Supported and maintained over 130 virtual Red Hat Enterprise Linux Servers (RHEL).• Supported and maintained several IBM appliances to include the Datapower XSG, and Tivoli Access Manager, and WebSEAL.• Received code from the MEIS Developer, and performed technical reviews, and installs of delivered software.• Participated in an on call roster to provide afterhours support for MEIS 3, and MEIS 4

• Primary point of contact on the AISS program to the operations contract (COMF).• Primary point of contact on AISS for Remedy trouble tickets, ensuring that tickets get routed, worked, and updated appropriately.• Participated in an on call roster to provide afterhours support for GDSS• Supported daily operations of the GDSS testing environments.• Assisted in the engineering, design, simulation, testing, and deployment of AMC’s cross domain solution (MACD).• Received code from the GDSS developer, and performed technical reviews of 5 GDSS versions.• Ensured the readiness of the environments to install, and configure new code from the GDSS developer to ensure testing requirements are met.• Wrote batch scripts to install GDSS hotfixes following the developer delivered install order document.• Orchestrated, and scheduled the install of 2 major GDSS releases on 200+ servers in the operational environment.

Level 2 Systems Administrator Supporting The GDSS Program

•Tier 1 technician supporting GATES, GDSS, COINS, GCCS, and ACFP •Technical phone support via NIPR/SIPR lines(Vosip, STU/STE)•Creating and routing Remedy trouble Tickets

• Tier 1 technician for the 845,000 users in the Air Force network. Administered accounts through Active Directory and Directory Resource and Management• Experienced in troubleshooting tickets within BMC Remedy trouble ticketing system.• Sound familiarity with assisting user’s remotely mapping drives and printers and installing patches and software.• Assisted and educated level E-1 technicians on how to properly troubleshoot issues and manage tickets in BMC Remedy 7.X• Technical phone support• Experience in troubleshooting Windows Operating Systems XP/Vista/Windows 7• Strong knowledge of PC hardware and software• Solid understanding of Public Key Infrastructure• Excellent verbal customer service skills, and telephone and interpersonal skills• Experienced in creating and updating user accounts, computer accounts, organizational accounts, and distribution lists with in active directory.• Experienced in applying security measures within active directory.• Experienced with Tier 2 ADX Migration Support