Gary Harrison Email & Phone Number

-Analyzed and modeled sequential data, statistical forecasting, and time series data (ARIMA, SARIMA, exponential smoothing, Holt-Winters)-Designed, delivered, and maintained the Long-Term demand forecast and supply planning needs to ensure government regulated service levels were met.-Developed methodology and presentations to highlight a comprehensive view of staff capacity to senior executive leadership.-Developed monthly/weekly/daily/intraday forecasts and identified business drivers to make data driven decisions.-Analyzed forecast to actual variances and communicated contact center results and root cause analysis to executive management.-Leveraged data and predictive analysis to articulate problems and influence decisions that support strategic direction.-Collaborated with finance, operations partners, and others to ensure the accuracy of our financial results, variance drivers, and developed risk mitigation plans.-Designed, delivered, and maintained budgeted headcount plan with finance and senior leadership.-Designed and maintained SOP's that supported the Capacity Analyst role

Indianapolis, Indiana

o Managed the overall scheduling and staffing coordination across all call center queues to ensure optimal utilization of resources.o Analyzed and evaluated data to determine appropriate workforce resource allocation to ensure department service level, performance goals, compliance, regulatory and strategic business needs are achieved.o Developed monthly/weekly/daily/intraday forecasts and identified business drivers to proactively incorporate them.o Analyzed historical reports and communicated contact center results to executive management weekly/daily/intraday.o Collaborated closely with operation leaders and offsite contact center management team.

Indianapolis, Indiana

Executed exceptional customer service, while building a repeat customer base Expedited the day to day running of the restaurant, best drive time in the Indianapolis group marketDirected 10-15 employees at one time to maximize efficiency during peak hoursOversaw food cost control, hiring, scheduling, training and development of employees Analyzed inventory needs and generated a truck order Met goals and expectations given from upper management based on labor, customer relations, drive thru times, food cost, mystery shoppers, quality control and cash controlRestored company standards and developed a positive work environment for the restaurantUtilized teamwork and motivation to bring the store to a “Perfect Store” by controlling labor, customer relations, drive times, food cost, mystery dinners, quality control and cash loss control

Master Of Science - Ms, Data Analytics

Bachelor'S Degree, Supply Chain Management, 3.6/4.0

Associate Of Science (A.S.) Business Admin., Finance, General, 3.5/4.0