RICOH AMERICAS CORPORATION, LANSING, MISenior Sales Executive September 1997-present• Research and understand client needs and align solutions for customer success• Implement sales strategies and plans promoting digital products, professional services, and software technology to new and existing accounts• Perform account and project management from contract signing through delivery and implementation• Successfully develop proposals, applying in-depth knowledge of technology and professional service offerings• Collaborate with internal functional teams, presales technical support, client services and business development• Manage accounts within assigned territory by developing and implementing selling programs and establishing proactive customer service policies• Negotiate sales proposals to secure customer business

Business Analyst August 1994- May 1997• Responsible for procurement and maintenance of hardware and software systems within the automotive industry• Manage maintenance costs associated with supplier contracts on hardware and software• Manage physical inventory processes within General Motors manufacturing plant environments and calculate costs to EDS accounts• Interface with purchasing departments and vendors for pricing and ordering of computer products• Develop cost conscious business alternatives for customers and provide appropriate recommendations• Reconcile inventory databases with EDS corporate systems• Evaluate work performance of peers and managementService Relations Analyst January 1991- August 1994• Mediated/resolved customer issues between General Motors dealers and retail customers• Negotiated reimbursements with national fleet account• Interfaced with General Motors Legal Department regarding customer issues• Team leader for customer assistance department• Trained new employees on General Motors’ customer assistance policies

• National retailer accounts sales management• Develop and implement national advertising strategy• Manage retail market development through sales account fund• Reconcile monthly reports• Manage pricing and cost analysis for retail accounts• Supervise staff