QA Manager 2019 - 2021Set up agile teams across multiple ARTs and coordinated between offshore and onshore teams. Directed end-to-endtesting support for time and business critical projects by leading test. Product Owner for test team.• Recruited and mentored 3 QA Engineers and 2 Automation Testers supporting multiple ARTs using Agile.• Promoted 2 team members to Tech Lead positions in < 2 years and increased automation test cases by50%.• Led test team in test coverage across multiple ARTs (Infrastructure / Security / Digital Workspace).• Conducted issue review meetings and story backlog grooming.• Led automation test team to create a test automation framework. Prioritized test automation backlog.Attended daily standup meeting for test automation and delivered feedback.• Spearheaded multiple projects across multiple ARTs simultaneously and collaborated with differentstakeholders and levels of management.• Implemented best practices and methodologies for test planning / strategy aligned with project / releaseand with expectations of sponsors and stakeholders, and meets business needs.• Managed test resources in offshore, nearshore and onshore teams.• Developed test processes for conducting testing virtual desktops, virtual applications, IT infrastructure,networking and cyber security initiatives.• Coordinated all facets of testing product / software development life cycle.• Oversaw all phases of testing including planning, execution, and issue management.• Decreased quality oversights by 35% through process improvements, and increased team efficacy by 15%through mentoring and team training.

Created test plans, test cases and test reports for all projects.• Decreased quality oversights by 30% through process improvements.• Tracked issues and led defect meetings to discuss, prioritize and determine root cause.• Led test efforts from planning to execution for Citrix on Citrix team for XenMobile, Xen Desktop,XenApp, ShareFile, Receiver, NetScaler upgrades, Cloud bridge upgrades, Data center move, Accessgateway upgrade and Go To Meeting upgrades.• Assisted with project planning in providing test estimates based on requirement documentation

Coordinated and conducted User Acceptance Testing, prior to production release. Tests were conducted withlarge groups (50 - 250+ participants) to gather most feedback.• Ran tests for multiple products / projects concurrently and presented results effectively in a timelymanner, meeting or exceeding deadlines.• Generated test communications, test plans, testing instructions and reports, including results of testingand product stability, which included recommendations concerning release of product (go / no-go).• Discovered issues during testing and provided process improvement, which reduced number of issuesfound in UAT by 40% to 50% across all products / projects.

Test Lead/Test ArchitectLead testing efforts of Web Applications, distributed and Mainframe projects for the Southeast Toyota (SET) PMO - Regional distributor for Toyota to the Southeast U.S. Tested Web Applications on multiple browsers including Windows IE, Google Chrome, Safari and Firefox.Completed all assigned large, medium, and small scale test projects on time and under budget.Mentored junior QA testers.Developed documentation used for training and organizational purposes for posting on the company’s SharePoint and Team Wiki informational sites.Reported and tracked defects as well as determined defect root cause analysis.Generated SQL queries to perform back-end testing and data validations.Created Test Summary Reports that included test metrics.

QA Test LeadLead Tester for Epiphany (E-mail Marketing Campaign) software upgrade from version 5.8 to 7.2.Completed project on time, under budget, and defect free.Participated on large project (P360 Analytics Dashboard) test team which included testing, discovering/monitoring/tracking defects, recommending software improvements, and usability enhancements for the GUI.

Contract QA / UAT test lead position, through TEKSystems, working with the Information Management (IM) Division to plan, manage, and test a consolidated royalty management platform for Wind Resource solutions.

Hands on tester for PeopleSoft Payroll, HR Benefits, Tax Updates, Time and Labor, Staffing, GL and Billing mods. Responsible for logging defects, regression testing, developing test plans and test cases. Other responsibilities include reporting status, creating test documentation and tracking defects.

Led a team of 15 testers on multiple projects of internally developed, web based applications and web based Oracle/PeopleSoft applications. Trained and mentored junior testers. Developed test plans, peer reviewed testers test cases and test plans. Assigned testers to projects, tracked and reported project status to management.

Responsible for meeting with the business, writing requirements for software applications and testing the applications based on the requirements.

Managed a team of 6 testers on multiple test projects. Developed a common structure for test plans, test case detail and test summary reporting. Prioritized test projects, assigned testers to projects, tracked and reported project status to management.

Responsible for testing internally developed application used to convert data from company’s mainframe systems to a client/server environment. Created test plans, test cases and test data necessary to complete the project. Reported defects found to the development team and the project status to the project manager. Created a process for regression testing future releases of the program. Trained the data center operators on how to run the conversion programs and trained the conversion analysts on how to support and troubleshoot the conversion programs. Software Tester Created test plans, test cases and performed hands-on testing for applications running on Client/Server and Mainframe platforms. Provided valuable feedback and suggestions to the developers to ensure that the product met the requirements.

Conducted software applications testing, hardware testing, operating systems testing, speech recognition testing, handwriting recognition testing, usability studies, prototype evaluations, end user surveys, prototype testing, competitive software analysis, documentation testing, functional testing, user acceptance testing, ad hoc testing.