Gary Hayden Email & Phone Number

New Jersey

Seeking opportunities to compose music for film, television, theater and other multi-media productions.

Paramus, Nj

·Consistently analyze credit and adjustment cases to verify appropriate decision flow applied and followed up on duplicate credit issues·Conduct reviews on multiple reports in order to identify internal employee fraud·Worked with auditors to confirm company procedures are implemented properly·Collaborated to create an Analyst Checklist which provided the detailed root cause for credits·Compile adjustments data using Excel to be utilized on Monthly Credits & Adjustment Results ·Recommend training support to supervisors and representatives·Identify trends and issues regarding compliance and potential future policy changes and issues

ATT Mobility Paramus, NJ Analyst – Quality Assurance 2007 - 2015ATT Wireless/Cingular Wireless Paramus, NJ Customer Operations Analyst/ Coordinator (reseller division) 1998-2007ATT Wireless Paramus, NJ Loss Prevention/Fraud/Law Enforcement Liaison 1992-1998 Metro One/Cellular One/AT&T Paramus, NJ Tech Support Rep 1988-1992 “Circle of Excellence” award winner 1996 AT&T Wireless “Employee Recognition Award” 2014 AT&T Mobility

Paramus, Nj

·Liaison between reseller base and internal network support groups·Analyzed, track, and correct errors made via remote access by resellers and recommend solutions to deficient business practices·Analyzed procedures to identify gaps and deploy process improvements and innovative solutions·Collaborated with internal and external partners involving escalated issues with porting (transferring) of telephone numbers between phone carriers.·Trained fellow employees on systems used for ‘line number portability’·Evaluated gathered data while reviewing reports and proposed new alternatives and processes·Documented and refined channel processes for training·Represented department on conference calls with internal and outside clients·Identified revenue depleting trends and referred findings to appropriate managers to implement corrective measures·Analyzed and corrected exception reports regarding Sarbanes-Oxley compliance ·Identified issues and analyzed and created procedures and training regarding fraud within resale channel

Paramus, Nj

·Processed subpoenas, wire tap orders, and information from law enforcement organizations·Assisted in training various law enforcement groups regarding cellular phone industry and illegal activities regarding cellular phone devices (cloning, subscription fraud, etc)·Monitored and analyzed reports for suspected fraudulent use·Assisted management with internal employee investigations·Assisted in training new hires and dealers in fraud awareness·Evaluated internal company policies and proposed new alternatives and processes (including retail locations) regarding loss prevention