Due to the expansion of my former role in line with my knowledge and expertise and company growth, I was appointed as Head of Stock to oversee and support all buying teams, providing support on day to day general guidance, storage issues and logistical matters, handling escalated issues, resolving complex and time specific issues, and providing specialist support to other senior Managers and staff, including the Regional Vice President of Food Sales. This role is very challenging and time critical but also rewarding and has developed my understanding of the food chain to an even higher level. Routinely support other departments on a daily basis including our External UK Wide depots, and act as a contact point for issues requiring resolution and coordination. This ensures delays within the chain are minimised and resolved in a timely, optimally and cost-effective manner. I strive to improve and strengthen processes as issues occur, being proactive rather than reactive to future potential problems. I have implemented a number of processes and created new spreadsheets to handle the management of stocks as the range was over 2000 active lines. My creation of a number of documents and system improvements that are now company-wide used enabled a higher level of accuracy, accountability and traceability. I currently oversee a small buying support team on work related matters, giving guidance and ensuring that they are effectively supported to maximise their potential and manage workloads. I have also been providing training to junior staff and championing their development within the company – given these currently challenging times the team have had to rapidly expand their workload, knowledge and skills at shorter notice than usual, which has presented a number of challenges to be overcome.

Day to day support and handling of the stock required for the Sales teams, ranging from ordering, handling transport arrangements, invoicing, discrepancies etc. A keen eye for data and a high level of understanding for audit trails and trackability is required to prevent errors and issues for the sales teams. The role developed to encompass many other tasks and duties supporting the senior management with sales data for KPI’s and profit reports.

Due to buying another sales company to expand market bases I was asked to join the team to help integrate into Yearsley's systems and procedures whilst in turn learn the new products and develop sale opportunities, later due to my experience with the company I also facilitated in the redistribution of the customer base with our Chinese based depot Lucky Red.Day to day duties include taking orders and advise on new products customers may be interested in, place purchase orders and monitor for any delays in arrival, assist the Icepak team transport and IT issues.

Currently employed as a key account manager handling all issues to do with the major customers that store and use our transport services. These large customers require a high level of service and details regarding their accounts with quick and detailed response to queries and requests. It is highly important all matters are handled accurately as even the smallest of mistakes can result in loses to Yearsley or the customer from £100's to £1000's but also damage reputations of both companies. Daily duties consist of reporting issues of transports in progress, handling queries, arranging transport and helping customers handle their stock, a major weekly task is the invoicing all transport jobs for the previous week, this requires reviewing all the prices are charged correctly so customers can be invoiced.To be able to manage this role there is a lot of 1-2-1 communication required with a lot of customer's key personnel and within our company.

This role involves being the first point of contact for customers wishing to deal with a wide range of issues from product queries, service provision problems to advising on how to take full advantage of Zen's services and cancelling accounts. This role requires complete professionalism whilst maintaining a more personal and friendly rapport with the customer whether this is on the phone or via email.Due to the un-predictable problems that can occur with ADSL on a large scale I find myself able to take majority control of situations at times and become the point of contact for customers and internal staff in dealing with certain issues.Due to changes in business needs I became 1 of 2 people to act as “DNS Master” which basically made us fully responsible for all issues and queries to do with domain names and hosting packages. This was a very exciting role as it gave me the chance to develop the business area and I became a point of call for internal and external people with regards to domains.With the skills and quick understanding over many aspects of my job roles I have become a reliable reference point for many other members of staff and also being involved in the development of new team members.

With A Novo I am responsible for the control of all parts and procedures associated with parts used for the repair of Philips LCD and Plasma TV's. There are many procedures to follow to assure accurate ordering and supplying of parts that are required as there are several versions of different models and when parts are unavailable or delayed again there are more procedures to assure the customer is supplied with a replacement unit. As this role was previously un-maintained and minimum training was given, I was left to develop several new procedures and tracking systems which has allowed me to understand what is needed to help maintain important contracts. Accuracy is key here as parts ranging from £100 to £2000 are being ordered, mistakes are usually costly if the part can not be used within the allotted time as the broken part has to be returned to get a majority refund, returns also have to be accurately recorded to allow calculation of expected refund amount due.There are many other procedures that demand accurate details and time keeping such as swapping units un-repairable but in warranty and supplying details to customers whose units are out of warranty, the majority of my workload is needed by other staff and Philips to help maintain the company contract with Philips.

Fore mostly all duties require good customer service whether face to face, phone or letter to the customer, to date I have been trained on handling the ATM machines which includes filling when empty, solving cash problems and recording cash in and out of machine, I have also been trained on Reserve duties which is controlling all the cash within a branch, processing large transactions, making sure all tills are within their cash limit and ordering cash that the branch needs. I have recently been trained on opening and closing of customer accounts, these jobs have strict guidelines to follow which if broken would cause the Bank large fines, so this duty requires complete accuracy and completion. Other duties I have undertaken includes dealing with a wide variety of enquires where customers require help with anything from account problems to additional information required, advising on products customers may benefit from, also general admin duties such as sending letters to customers advising them of problems with accounts or products they may require. Another duty of mine is the branch stationary and brochures, where I have to ensure there is enough of all the appropriate forms, vouchers and brochures as well as making sure they are all up to date to adhere to the Financial Services Authorities Regulations. There are many other duties undertaken with this job on a day-to-day basis, all aiming to provide good customer service with 100% accuracy.