Gary Heath Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Wellington

HenleyHutchings is a consulting and communications agency which works with regional, district and city councils, primary industry, sectors, tourism, government departments, government agencies, private sector clients and communities. I am an experienced business development manager with a background in investment banking, account management and operations management.

Wellington Region, New Zealand

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Mercury Medical specialises in Permanent and Locum recruitment services for Doctors including Specialists, Juniors and mid-level Registrar / Residents for Hospitals and GP Practices throughout Australia and NZ.Mercury has been operating for more than 24 years, and pride ourselves with honest, open relationships with our clients and candidates.Our 5 star service provides you with a hassle free process from application to start.SpecialtiesMedical Locum Recruitment, Health Recruitment, Medical Permanent Recruitment, GP Locum Recruitment, and GP Permanent Recruitment

Wellington, New Zealand

Gary is in charge of managing the relationship and strategic partnership between SEQURE and DHBs. His past and present roles demand that he actively seeks new strategic, client relationships, tailoring each assignment to the DHB’s individual needs.

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Covered both Client Services & Account Management. Client Servicing entailed having a diverse knowledge of the global securities markets, having the ability to quickly assess enquiries and access a network of subject matter experts to resolve issues within agreed service standards. The Account Manager role involved maintaining client account profiles and conducting regular service calls with the clients to maintain & build on their relationship with J.P. Morgan.Responsibilities:• Account Manager & first point of contact for high profile third party clients such as Bank of America Merrill Lynch and UBS as well as managing a Global Custody relationship• Proactive client support through active service planning and review of key client metrics.• Conducting regular service calls to monitor health of the relationship and ensure that J.P. Morgan is meeting the client’s needs• Accountable for client satisfaction as measured through satisfaction scores• Maintaining Client profiles• Negotiation and monitoring Service Level agreements• Respond to day to day Custody and cash enquiries and liaise with operations as relevant• Identify service gaps and work collaboratively with Product/Operations/Technology to recommend solutions• Managing Client change within J.P. Morgan and also managing any J.P. Morgan impacting changes with clients• Cash overdraft monitoring and reporting• Maintaining and follow up of overdue fee income process• Appointed J.P. Morgan Financial Market Operations Association (FMOA) Committee Member in April, 2011 – driving market standards on behalf of clients• Was pioneer for new Client Service model whereby I serviced both third party clients as well as a local Global Custody client

Wellington & Wairarapa, New Zealand

Provided custodian services to our institutional clients by acting as a nominee to settle trades and hold portfolios. The Settlements area’s main responsibility was to action client instructions relating to the receipt or delivery of securities with brokers and other institutions or internal switches, within specified time frames.Responsibilities• Manage Settlements Team –with volumes averaging at 500 trades per day• Influence team members on best practices for better client product offering • Plan, develop, and implement clearly defined operations strategy • Analyse and manage operations activity to maintain efficiency• Develop and implement new processes, or refine existing processes, that provide suitable customer solutions, according to market trends• Meet revenue, Straight Through Processing, and cost targets through effective management• Responding to and producing client Request For Proposal & Due Diligence requests• Building networks/developing team work between operations & clientsAchievements• Part of team that delivered UAT ahead of schedule & below budget for Project Bermuda • Improved STP rates by up to 20% through effective client liaison• Successfully managed the Settlements Team and maintained SLAs, during period of significant uncertainty with change of ownership• Proactively managed staff performance by establishing clear expectations and providing regular constructive feedback• Promptly addressed instances of poor performance & obtained buy in on initiatives• Monitored changes in the operating environment and resourced appropriately to maintain service standards• Introduced one-to-one coaching and team collaboration, resulting in:o Reduced error rates o Reduced operating losses • Received personal acclaim in annual client surveys for going the ‘extra mile’ in servicing client needs• Improved client rating for Settlements from high profile clients

Please refer to my C.V.

Bachelor Of Science (Bsc) Hons, Business Studies

Business Studies BSc (Hons)

3 A Levels, English Literature; French; Business Studies

Activities and Societies: Rugby Team Duke of Edinburgh Award Scheme 9 GCSEs 3 A Levels Student Committee