Gary Herskowitz Email & Phone Number

LEAD FIELD TECHNICIAN, INFOAXIS• Provide diagnoses of various faulty computer systems• Break/Fix, repair of desktops, laptops, printers, copiers, tablets, AiOs• Troubleshoot hardware, software, and network problems• Troubleshoot and implement punch panels, wire runs, and rack mount appliances• Implement computer and network hardware at client sites• Provided SOPs, audit/inventory, and instructional documentation to supervisorsSERVICE DESK TECHNICIAN II… Show more LEAD FIELD TECHNICIAN, INFOAXIS• Provide diagnoses of various faulty computer systems• Break/Fix, repair of desktops, laptops, printers, copiers, tablets, AiOs• Troubleshoot hardware, software, and network problems• Troubleshoot and implement punch panels, wire runs, and rack mount appliances• Implement computer and network hardware at client sites• Provided SOPs, audit/inventory, and instructional documentation to supervisorsSERVICE DESK TECHNICIAN II, INFOAXIS• Identified and solved technical issues with a variety of diagnostic tools• Troubleshoot network issues remotely for multiple different infrastructures• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems• Built and Configured 130 Servers running ESXi host and 12 VMs• Ensured proper installation of cables, operating systems and software• Provided after-hours support for applications and project efforts when needed• Managed WDS PXE Server with custom images for various OEMs• Data recovery (logically and physically failed disks)• Remoted into end-user’s machines when needed toLAB MANAGER, INFOAXIS• Installed software, modified and repaired hardware and resolved technical issues• Rolled out 10,500+ workstations using Microsoft Deployment Services ToolKit• Lead technician in all large projects. Set up and configured 8,000+ laptop, desktops, and servers before expected SLA in a 6-month period• Managed and serviced all tickets for the largest client Infoaxis services with a 99.37% success rate on a one day SLA. Received an average of 76 systems a month for RMA repair• Accurately kept an inventory of over 700 serial numbers that were available to be redeployed at any given time• Processed and installed all warranty repairs needed Show less