Took ownership of assigned projects, shepherding them to successful completion. Build project plans, scope of work (SOW), bill of materials (BOM), order and track materials, and schedule team members.Managed multiple projects concurrently, ensure quality delivery on schedule.Reviewed assigned projects for accuracy, profitability, and adherence to corporate values.Performed periodic QA inspections of assigned field projects.Participated in pre-construction and regular status meetings with customers and other vendors. Ensured clear expectations, scopes of work.Conducted site surveys and validate that plans, materials, and expectations align with conditions.Collaborated with peers and operations management to ensure project success. Validate material inventories and appropriate resources are scheduled to make all job timelines.Prepared all reports and close out documents per job requirements.Be reachable 24/7 to support customers and team members with urgent needs, including emergency and scheduled maintenance, outages, and quick turn quoting.Exceeded $5 million dollar budgetary goal annually.

Served as a non-attorney representative for the District of Columbia as part of the City’s Social Services Programs “fair hearing” review process.Evaluated customer appeals on eligibility decisions.Ensured proposed policies were legally sound and met goals and objectives.Implemented community outreach and engagement programs.Evaluated and analyzed existing federal policy on District of Columbia Social Services (Food Stamps, Medicaid and other programs).Evaluated customer appeals on eligibility determination on Federal programs they applied for to determine if proper determination was awarded. And if found an agency error, then recommend a feasible outcome that best serves the customer.Present findings and recommendations in clear, concise reports or presentations to decision-makers, stakeholders, and the public.Implemented a community outreach module that went out in the neighborhoods of the District of Columbia at networking gatherings to promote all programs the DC Government offered.

Served as a non-attorney representative for the District of Columbia as part of the City’s Social Services Programs “fair hearing” review process. Evaluated customer appeals on eligibility decisions. Ensured proposed policies were legally sound and met goals and objectives. Implemented community outreach and engagement programs. Evaluated and analyzed existing federal policy on District of Columbia Social Services (Food Stamps, Medicaid and other programs). Evaluated customer appeals on eligibility determination on Federal programs they applied for to determine if proper determination was awarded. And if found an agency error, then recommend a feasible outcome that best serves the customer. Present findings and recommendations in clear, concise reports or presentations to decisionmakers, stakeholders, and the public. Implemented a community outreach module that went out in the neighborhoods of the District of Columbia at networking gatherings to promote all programs the DC Government offered

Implemented leadership and direction to department line staff in determining client/applicant eligibility for various social service assistance programs.Assisted in the development and maintenance of policies, procedures, and protocols for departmental functions; ensuring processes are current and all social service standards were met when determining approval, suspension, and termination of applicant/client benefits.Designed and developed desk guides, job and training modules, workshops.Organized and participated in community outreach events.Served as keynote speaker for speaking engagements.Designed, Developed, Implemented and Evaluated training programs for over 200 DC Govt eligibility workers and staffers to be able to determine eligibility for federal programs such as TANF, Food Stamps and Medicaid.Assessed the training needs of employees and the organization to identify gaps in skills, knowledge of general policy to administer an error free eligibility determination of federal programs, TANF, Food Stamps and Medicaid.Delivered training sessions to employees in various formats, such as classroom-based, workshops, seminars, and online webinars.Assessed the effectiveness of training through methods by administering pre and post test, surveys, quizzes, and observation, to analyze feedback and performance data to measure impact of training to identify areas of improvement.Conducted training year-round on different subject matter to keep staff updated to policy changes or policy reinforcement.

Established and implemented program objectives, policies, procedures, and industry standards to ensure compliance with Agency and Federal regulations.Oversaw management oversight to department line staff of over 25 employees directly in determining client/applicant eligibility for various social service assistance programs.Maintained and interpreted program management reports (i.e.: workload, personnel, and program data) to determine if regulatory criteria were met and whether report/case should have been assigned for additional services and/or investigation.Developed protocols for departmental functions.Transferred to a new department to take on another leadership role.

Interviewed customers daily to determine eligibility for Federal programs such as SNAP, TANF and Medicaid.Facilitated the transition of applicants across Agency programs and departments.Established and fostered relationships with clients; referred clients to appropriate providers and community service programs.Analyzed case load to ensure accuracy, reduction of errors and the elimination of fraud, waste, and abuse of Agency resources.Served as a subject matter expert on the Food Stamp Payment Accuracy TeamPromoted to Supervisory Social Service Representative.

Served as Member of a multidisciplinary team.Reviewed grant applications for the Community Economic Development Discretionary Program.Reviewed applications and drafted comments.Evaluated compliance with requirements.Corresponded with supervisors and colleagues and provided overall feedback for funding decisions.

Directed and oversaw mailroom activities.Managed subordinate staff day-to-day responsibilities.Achieved budgeted goals and monitored department trends.Negotiated rates with postal authorities and equipment-supply vendors to promote cost effectiveness and efficient service.Worked special projects as a Trade Show Security Manager and Assistant Convention Floor Sales Manager “References available upon request.”.