Gary Hoover Email and Phone Number

-Provide exceptional customer care through inbound calls and email communications for partnered properties and customers at Jetty.-Resolve issues and answer inquiries regarding Jetty's products, business practices, and customer accounts.-Identify patterns and propose system and process improvements to enhance overall efficiency.-Professionally communicate the features and benefits of Jetty's products to a diverse audience.-Collaborate with members and partners over the phone and email to address problems and questions effectively.-Contribute insights to management and colleagues on optimizing products, systems, and services for better member and partner experiences.-Process partner requests in accordance with established metrics and parameters, ensuring timely and accurate resolutions.

-Took initiative in resolving various issues and responding to questions from clientsand third parties regarding multiple products such as benefits, Payroll, HR, 401K, Risk,Workers Compensation, E-time, Leaves, Garnishments, etc.-Analyzed data from 200 employees as well as key market trends to propose ways toenhance internal training operations-Answered multi-line telephone calls while maintaining relations with internal andexternal clients in a fast paced, professional office environment

-Asked personalized questions and identified products that matched customer needs -Experience in staffing, scheduling, Loss Prevention, Merchandising and Key Performance Indicators (KPIs) Provided employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation. -Managed all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.

-Committed 40+ hours per week to training, studying playbooks, watching film, travel and playing matches while simultaneously maintaining full course load-Developed concentration, strong work ethic and perseverance to meet personal and team goals

-Assisted in managing the day-to-day operations of football staff, including recruiting,budgeting, social media, and eating arrangements.-Oversaw all aspects of the program’s compliance with NCAA regulations and assistedin coordinating team activities such as off day activities, game preparation, etc.-Coordinated off-season programs for players and assisted in organizing summercamps for prospective student athletes.-Maintained contact with high school coaches throughout the state regarding potentialrecruits and organized official visits by prospects during their senior year of highschool.delivered