Offshore Management: - Manage relationship with vendor - Develop goals around organizational initiatives - Schedule daily & weekly conference calls to review initiative status - Drive resolution of any technical blockers - Set expectations for performance - Host quarterly meeting to review performanceTeam Management: - Drive individual performance with the use of SMART goals - Ensure high performance by having regular on-going discussions around goal achievement - Maximize engineer engagement by maintaining a highly transparent relationship with weekly meetings to review, discuss, and resolve any issues. - Reward and recognize top performing engineers. - Create development plans to ensure that engineers are "on track" to achieving competencies required to get to the next level.Team Initiatives: - Recommend, define and drive the creation of a CoE (Center of Excellence) around QA technologies and processes. - Drove the creation of multiple CICD functional test automation frameworks that resulted in reduced service deployment times - Defined automated firmware comparisons - Designed executive and service level grafana dashboards - Optimized end user support processes which resulted in improved response & resolution times - Drove organization usage of code quality framework (SonarQube). - Define KPIs (Key Performance Indicators) around the QA organization's performance & effectiveness

Process Improvement - Define user story requirements for external organizations to ensure that performance engineering user stories have the needed information. - Create confluence site which includes all performance engineering team information. - Meet with development teams to gather testing requirements for REST APIs, document execution plans and report results as APIs are tested.Leadership - Mentor remote team in the scripting, execution and reporting. - Drive remote team to accomplish the LoadRunner to Silk Performer migration of all scripts and scenarios. - Take lead on proof of concept for SOASTA CloudTest, determining cross-organizational usage for unit testing.Scenario Execution & Reporting - Record http traffic using Vugen, correlate, and parameterize scripts for UI application. - Develop test plan based on application requirements, user stories and acceptance criteria - Extract needed data from Oracle database via SQL Developer. - Create automated test scripts using LoadRunner. - Convert JMeter scripts to LoadRunner - Execute test scenarios, comparing multiple result sets and creating Defects in Rally as required. - Create executive level release presentation & reports.

Automation consultant specializing in Functional and Load testing using HP's LoadRunner, QuickTest Professional, WinRunner and ALM (formerly Quality Center).

I lead a team of highly trained & skilled engineers (we are growing rapidly and are in need of engineers trained in ITG, Quality Center, Performance Center, Application Mapping or other Mercury products). We perform activities around account management, consulting & in-depth product configuration to make our customers successful.

Recruit, interview and hire “the best” engineers. Manage and review 20+ direct reports.. Created Goals & Objectives for engineers and monitored engineer performance. Lead, Coached & motivated engineers to perform to the best of their abilities. Create and implemented organizational processes for improvement. Created, implemented & documented the processes in the customer support organization for purposes of SSPA certification. Work with sales on escalated issues to maintain high customer success rate. Drive product quality initiatives with marketing. Started initiatives with R&D which led to product improvements. Managed projects which have a direct impact on organizational efficiency & productivity Create Quarterly reports on team performance. Create & deliver quarterly operational presentations to organization. Create monthly reports on product quality. Collaborate on project to implement online knowledge base system

First & second level technical support for customer base, diagnosing product issues by simulating customer environments and creating solutions for reported problems. Creating sample application in Visual Basic and Visual C++ for the re-creation of reported problems. Using Borland Paradox and Microsoft Access to repair corrupted databases and files. Creating libraries of functions for the enhancement of company products. Writing technical application notes for internal support and customer service web support. Worked closely with R&D on debugging & resolving of product defects. Trained & mentored engineers on products & support processes.