Gary Jack Email and Phone Number

Direct United Airlines Enterprise Data Warehouse (EDW) global application, infrastructure, administration, data management teams, procedures, & processes. Successful management & team efforts resulted in a position scope expansion including (3) additional offshore development teams.• Direct UA EDW system performance & environment for global use in over 24 countries.• Establish EDW strategic plan, goals, performance standards, & operating procedures.• Lead application design, development, and data management for over 70 subject areas.• Direct development of tools & processes to identify effective usage or training opportunities.

Directed the strategic vision, design, development, administration & support of Revenue Management systems and tools. Direct involvement as both leader and individual contributor in the analytics & technical designs necessary to accomplish the following RM milestones: (Near-Real-Time Revenue Management, Bid-Price Logic, Origin/Destination Revenue Management, Married-Segment Logic, etc.)• Reported to VP of Revenue Management & Pricing.• Provided in-depth RM knowledge & thought leadership in weekly VP staff meeting for Directors.• Established Strategic RM Technology plans, goals, performance standards & procedures. • Directed all phases of both RM Systems & Pricing Systems including strategic vision, analytic design, development, integration, administration, upgrades, training, operations, testing, communications, and project management.• Worked closely with all RM, Pricing, Analytic, & IT groups, as well as external vendors.• Worked closely with Leadership, providing documentation and analysis for decisions.• Planned, implemented, and tested RM projects on-time & within budget.• Developed budget and ROI analysis for project, ad-hoc, and annual RM initiatives.• Hosted RM alliances with partners & presented RM presentations at conferences.

Initially managed the design, development, administration & support of only Revenue Management systems and tools. Successful management and the efforts of my team, resulted in a position scope expansion. The resulting position scope expansion then included the system management of the Revenue Management, Pricing & Cargo Revenue Management departments.• Reported to VP of Revenue Management & Pricing.• Provided in-depth RM, Pricing, Analytic & IT knowledge & participation.• Managed all phases of RM Systems including strategic vision, analytic design, development, integration, administration, upgrade, training, operations, testing, and communications.• Managed RM related IT teams (Developers, DBAs, & Admins, Operations, Support, Training).• Developed RM tools to identify effective system utilization & opportunities for RM training.• Created business requirements, analytic designs, and technical flows for development.• Managed the documentation, review, & progress of system issues, fixes, and enhancements• Researched, documented, & provided decision-input on the selection of ($MM) commercial RM systems, Pricing Systems, and Cargo Revenue Management Systems.• Continually evaluated the revenue and technical benefits of competitor systems & practices.