Gary Jacob Email & Phone Number

New York, Ny, Us

Provide engineering level support for corporate owned and personal Apple devicesResponsible for deployment and administrator of MobileIron MDM, Intune MDM/MAM and optionally JAMFAdministration of Office 365 / Intune / Azure device compliance integrationsMaintain the development, test and production environmentsDeploy and manage iOS appsArchitect and align MDM and Apple technology with business processes to enhance efficiencyCreate and maintain technical documentation as well as assist with training and providing guidance on best practices to down tier support teamsManage test plans, and testing groups of users for new releases of iOS / iPadOSDisrupt assumptions, challenge the status quo, and break previous boundaries via consensus building and process refinement for the advantage of the user base

Geneva, Ch

Local IT Support for Wella Global Office and all Research and Development laboratories from DC toCanadaFirst to third level support for all PC ,Printers ,Mobile Devices and Video Conferencing issuesWhite glove support to CEO and all Wella Global Senior Executives stationed at Wella Headquarters in NYCDeveloped and maintain an advanced understanding of our customers use of technologyResolved diverse range of technical issues across multiple systems and applications for customers andend-users across various time zones..Review ticketing system(SNOW) for all support requests and proactively self-assign tickets to begintroubleshooting processLoaded software, granted permissions and configured hardware for new employees as part ofonboarding process.Assisted customers in identifying issues and explained solutions to restore service and functionality.Reset and restored mobile/desktop operating systems such to factory default settings to correctsoftware-based faults.Procure all Mobile Devices for Wella's Senior Executive Team as well as Regional East Cost Facilitiesand Canada

Fort Lee, Nj, Us

Design, implement and maintain Enterprise Mobile Device Management (MDM) and Mobile ApplicationManagement (MAM) infrastructure systemsMobile device administrationManage large-scale device deploymentsCreate/configure customized policesDevelop and execute activity, performance, and compliance reportsResolve escalations from the End-User support team and manage vendor support cases, as well as takeownership of product issuesTrain end users and support teams on device technologyConsult with business unit systems groups on their mobile strategy and contributing to creating solutionsfor their mobile needsProvide exceptional customer service to Client end users, Business Stakeholders and other members ofClient ITG-Suite administratorAcquisition and Deployment of new Apple Hardware to end usersProvide Desktop Support for in office personal computers and laptopsProvide all Desktop Support for the Corporate Boardroom and the Board of DirectorsProvide Desktop Support for Sr. Executive StaffDeployment of all Avaya desktop hardwareAdministration Avaya Telephone and Voicemail system for all corporate locations and 55 facilitiesApple Business Manager AdministratorTroubleshooting issues within Windows/Mac OS/iOS/Intune/Mass360/Citrix/Azure environmentsMicrosoft Exchange email Sentry setup & management with MDM

Fort Lee, Nj, Us

Standardize all Desktop Hardware for the company· DELL Certified Systems Expert / DELL Certified Technician· Deployment of all new Hardware to end users· Provide Desktop Support for all in office personal computers and laptops· Provide Desktop Support for all field personal computers and laptops· Create PC and laptop images using Symantec Ghost Cast Server· Manage Microsoft Terminal Services users· Installation of Category 5 (RJ-45) cable and hubs· Deployment of all Avaya desktop hardware· Deployment of WiFi and CDMA Wireless communications hardware to all mobile users· Deployment of Blackberry Handhelds and BES administration· Good Link Administration for Windows Mobile and Palm Handhelds· Deployment of Mobile Telephones· Front line support for all Managers, Directors and Executives· Procurement of all hardware for the company· Manage all software licenses and MSDN subscriptions· Manage all IT related assets for corporate locations and associated facilitiesSupport of office automation products and computer peripherals, like printers and scanners ,fax machines etc .

Basking Ridge, Nj, Us

Standardize all Desktop Hardware for the company· Deployment of all new Hardware to end users· DELL Certified Systems Expert / DELL Premier Access Certified Technician· Provide Desktop Support for all in office computers· Provide Desktop Support for all store personal computers and laptopsCreate PC and laptop images using Symantec Ghost and deploy to Dell Custom Factory Integration forproduction.· Assist in maintenance and support on Windows networks· Installation of Category 5 (RJ-45) cable and hubs· Coordinate regular vendor meetings· Generate weekly project and status reports for CIO· Setup lease line / frame relay communications between field and home office· Deployment of WiFi and CDMA Wireless communications in home office and field· Administration of TrackIt! server and software· Deployment of Blackberry Handhelds and BES administration· Nortel VPN Administration and Support· Front line support for all Regional Managers and Executives