Gary Jacques Email & Phone Number

Toronto, Ontario, CA

Zurich, CH

• Assist with UAT, add/configure applications where required before sign off and deployment
• Provide day 1 support for Trade Floor users after they receive new Windows 10 Desktops

Montrouge, -, FR

• Daily support of 400 trading positions, Office, Reuters, Bloomberg trading apps
• Management of desktop estate using Altiris, Appsense,
• Testing and documenting performance of all trading applications on Windows 10 build prior to upgrade from Win 7
• AD Administration – user accounts, group memberships, management of Workstations.
• During Covid Lockdown managed and supported relocation of 20 traders to BCP site, Provided sole on-site support, install of extra hardware, applications tailoring basic BCP desktop environment into fully functioning.
• Support from home and on site of remote users – providing and configuring home working kits to ensure simple assembly and rapid working for users at home

Amsterdam, North Holland, NL

Technically manage the relocation of 75 traders from Europe to London officeTesting and reporting on new Windows 10 1809 build of all trading applications prior to pilot and roll outCo-ordinate testing for relocating traders of the new environment both Remote and on-siteMS Office compatibility remediation – Upgrading from 2010 to 2013Performance testing of.

London, GB

Working within the 'Tools for the Job'programme in a team comprised of internal staff and external suppliers providing hands on remediation of application and OS issues.Creation / Testing / Debugging / Deployment of legacy application packages using MSI, App-V and SCCM 2012Dedicated support to VIP’s within business during transition from XP desktop to Win.

Round Rock, Texas, US

Floor Walking / Post deployment supportProvide day 1 support for Barclays Wealth / Private Bank and Trade Floor users after they receive new Windows 7 Workstations or VDI’s.Check and if necessary correct pre-approved applications installed using SCCM, amend users AD group membership to force installation / removal of applications via SCCM.Provide general.

London, GB

Part of a small team responsible for 3rd line troubleshooting of a 14000 position Windows 7 / Exchange 2013 migration, Overseeing teams of deployment engineers on nationwide sites. User account management, Management of application deployment and desktop estate using SCCM 2012, Problem solving post migration to ensure a better experience for end users.

Frankfurt Am Main, Hessen, DE

• Vice President (2010 – present)
• Daily support of 400 trading positions; supporting Windows 7, Office 2010, Reuters Eikon, Bloomberg, ION Market View, Barx, alongside in-house pricing and trading applications.
• Management of desktop estate and software installations using SCCM 2012
• Technical liaison between support and build engineering team providing feedback regarding Windows 7 build from-end users to engineers.
• Dedicated technical liaison between support and infrastructure and application support teams to resolve problems beyond desktop (to review/improve build configuration).
• Usage of scripting (VB and PowerShell) to automate required administrative support tasks.

Joined NeTpower, a dedicated NT Systems manufacturer, providing pre and post sales technical support for NT workstations and servers to NeTpowers’ city based financial clients and business partners. Responsibilities included technical account management of existing clients, sales and technical presentations to prospective clients, consultation with.

Employed as a senior team member to plan and implement a common platform for the company’s new front and back office systems based upon Windows NT 4.0 and the Telerate TRS system. This involved the planning and implementation of a migration from Novell 3.11, and a new company wide messaging system using MS Exchange. TCP/IP was implemented as a common.

Birmingham, West Midlands, GB

Part of a team responsible for support of all software deployed throughout the authority, essentially NT Server 3.51 combined with LAN Manager 2.2 Domains, Windows 3.1, and MS Office running on Apricot hardware. I was extensively involved in the roll out of 2000 Windows for Workgroups clients through upgrade of LAN Manager/Windows 3.1 to user education and.

Initially recruited by Network Si to work on a new contract at Salomon Brothers where I joined the LAN support team. My primary task was maintaining the Ethernet TCP/IP network in the dealing room. Other duties undertaken were installation/configuration of new network equipment, implementation of new cabling installations, supervision of third party.

I joined GEC on leaving school under their apprentice scheme attending college on a day release basis in order to gain an ONC. I worked in a divisional computer services department ultimately becoming part of a team responsible for the DEC Path works and Microsoft LAN Manager Systems, design of new structured cabling installations and migration to an FDDI.