Gary James Email & Phone Number

Manchester, England, United Kingdom

Highly experienced IT Manager with over 30 years experience delivering managed services to public and private sector programmes, secure and restricted clients. Currently delivering service across the whole lifecycle of the client, with a focus on world class service levels, Digital Transformation programmes and Continuous Service Improvement.Experienced in both Technical Leadership and client facing Service Delivery roles up to and including CxO level communication. Also in internal service management roles working with stakeholders across all tiers of an organisation.

Manchester Area, United Kingdom

Alongside my SDM role, I was asked to step in and manage the UK Engineering resources during a period of transition. This opportunity was presented to me due to my previous experiences prior to joining Insight. During my time fulfilling this role I managed the day to day aspects of the resources across multiple functions and put my experiences to good use by proposing a more effective operating model.

Preston, England, United Kingdom

Solihull

For Serco Group Plc, I oversee the delivery of core services, including contact center as a service telephony, tooling, connectivity, identity and access management, cloud and hosting, and managed desktop services. I spearhead support, and mentor team members to ensure adequate management and ensure alignment with company’s core values. I lead and monitor the performance and execution of the standard services teams while liaising with standard service managers and teams to assure the successful lifecycle management of ITS services. I align services with business needs to agreed service levels at market competitive cost levelsKey achievements during this tenure include:⇨ Secured company’s costs by negotiating contracts and implementing cost-effective measures.⇨ Successfully reduced annual cost of database support by 75% by transitioning from a supplier to a high performing and cost-effective third party.⇨ Decreased the network spend by over £1M (40%) in the past 12 months through further telecom expense management and move from legacy services to latest industry standard solutions.

Birmingham, United Kingdom

As Head of ITS Infrastructure, I managed all activities associated with the development and implementation of an IT shared service across the UK. I led the planning, development, and maintenance of product models with a focus on meeting business targets and accomplishing organisational objectives. I monitored financial performance of workforce and products to ensure alignment with company’s core values. I streamlined operations and functions by promoting the use of ITS across the business. I represented infrastructure at steering boards as per required while fostering everlasting relations with key prospects. I co-ordinated industrialisation of cloud services, including generation of a cloud strategy along with the creation and facilitation of operational/financial governance.Key achievements during this tenure include:⇨ Led the implementation of resource strategy to improve operational effectiveness and efficiencies.⇨ Enhanced governance of Azure cloud service through resource optimization in line with industry best practices.⇨ Managed a £800K budget reduction by exploiting terms of revised contract and ceasing of unused services.⇨ Collaborated with security departments or professionals to assure compliance with set procedures.

Home Based

I was tasked to elevate service levels by monitoring and controlling the quality of ITS Infrastructure service as well as streamlining services. I led the collaboration across all resource pools while driving supplier management, business relations, and strategic initiatives. I provided assistance with the management of infrastructure, Wintel, midrange, networks, telecoms, contact center as a service, cloud and hosting, database, managed desktop, tooling and field services.Key achievements during this tenure include:⇨ Streamlined operations and functions by promoting the use of ITS across the business.⇨ Attained significant cost savings by procuring back legacy hardware for £50K and industrialising the use of Azure Cloud with Operational governance.

United Kingdom

I was held responsible for steering and executing all assigned project technical resources within strict timely and budgetary constraints. I managed the implementation of department operational readiness functions and projects communication plan, including transformations, system deployment, account exits, and staff consultations. I planned and conducted comprehensive reviews and assessments to identify and remove revenue leakage. I reduced workforce in line with efficiency improvements via new operating model.Key achievements during this tenure include:⇨ Analysed and restructured UK 3rd line infrastructure operations workforce in line with corporate’s strategy in a period of 18 months.⇨ Collaborated with programme office to drive the development of standard project templates, support project managers, and improve the accuracy of timeline forecasts.

Responsible for overseeing the delivery of infrastructure deployment and support of Cloud services across EMEA.

Service Owner, providing Web Hosting services to a list of clients across leveraged virtual infrastructure. Responsible for the delivery of infrastructure services, resourcing and finance.

Chorley

Warton

Member Of Ilm

Computer Science, Hnc

Engineering, Hnd

Education record