Gary Kauffman Email and Phone Number

Assist residents with activities, transportation, personal and administrative support

Responsible for covering a variety of government onsite locations throughout the DC metro areaCompleted domestic and international travel arrangements for U.S. government VIP clientsAssisted supervisor with daily office operations to include agent and customer supportProvided training assistance to travel counselors

Monitored queues and advised agents regarding travel policy exemption requestsHandled policy and compliance related telephone inquiries from clients and agents using superior customer service skillsLiaison with financial directors to assist with travel policy compliance and exemptionsCalculated and presented financial analyses regarding compliance related cost and lost savings to travel managersNegotiated and booked small groups and meetings

Scheduled domestic and international travel reservations exclusively for law firm Paul Weiss, LLC.Provided superior customer service and value added amenities for this high volume accountProcessed weekly accounting documents and resolved client billing inquiries

Handled domestic and international travel reservations for high end corporate accountsCompleted various long and short term projects including accounting and filing

Supervised travel consultants, quality control agents and other support personnelDeveloped reservation team staff using participative management skills, coaching and trainingEnhanced profitability by increasing team productivity, monitoring staffing levels, maintaining high customer service levels, and utilizing preferred vendors within prescribed account parameters Coordinated all aspects of travel arrangements for top level executives for several major corporationsMaintained queues to ensure accurate ticketing and researched and resolved customer inquiriesResponsible for daily operations including project support, process improvement and ARC processing