Gary Kendrick Email & Phone Number

Warwick, England, United Kingdom

Warwick

Oldbury, Birmingham

Heading the Talent Development Team to cover all end to end capability. Includes development and delivery of bespoke packages of training covering areas such as technical training, sales, soft skills including leadership, mentoring and compliance-based subjects. Delivery via multiple platforms including classroom (face to face), webinars and eLearning.- TNA- Trainee & Apprenticeship Programs designed with assessments and evaluations- ROI and Training Measurement- Stakeholder Mangement- Project Management

Oldbury, Birmingham

Leading the technical and customer training teams who are UK based. The role involves all aspects of ensuring high levels of training are given to all service technicians, end users and support services.- People Management- Customer Training- Technical Training- LMS Implementation- Career Paths

Milton Keynes/Oldbury

Design and delivery of classroom based training for Technical Field Engineers, whilst working closely with the technical support department to ensure current field based requirements are delivered through blended learning processes which cover both Web Based Training and classroom courses. - Classroom/Webinar Delivery- Course Creation- Elearning Creation- Assessments

Leicester

Supporting all pre and post sales projects ranging from small to corporate accounts. This would involve anything from the sale of a machine to implementing a software solution and training.- Sales Training- End User Training- Solutions and Software Support

Leicester, United Kingdom

Managed, co-ordinated and supervised a team of thirteen service technicians; through effective leadership, provide support and guidance to ensure a high level of technical service, product guidance and customer support is provided to all clients whilst meeting all performance markers.- Customer Support- KPIs- Performance Mangement- Technical Upskilling- UK Service Department of the year (3 years running)

Leicester, United Kingdom

Supporting all field engineers with problematic issues, this would include MFP repair, servicing, connectivity issues and customer liaison. This role also incorporated progressive training of engineers and keeping everyone updated with the relevant technical information regarding new fixes, firmware and products.- Service Technician- Problem Solving- 3rd Party Liaising- Customer Support- Technical Support

This role required skillsets of reading Morse code, tactical communications and touch typing @ 40wpm. Whilst training I was recognised as being in the top 3 recruits out of 90 with excellent pass marks on all areas of seamanship as well as physical and mental tests. Once this training was complete I served on 2 nuclear submarines.