Gary Kramer Email & Phone Number

Chicago, Il, Us

• Plan, assign work, and balance the workload to ensure daily goals are met • Implemented internal policies and procedures as well as ensuring safety guidelines are met • Closely monitor data, work plans, and daily and monthly goals • Brought structure, accountability, and a team mentality to a new start-up and quickly growing e-commerce company. • Coach, mentor and supervise a team of 200+ employees. • Partner with the on-site Industrial Engineer, fostered LEAN practices within the operation moving on to SOP's across all departments including multiple successful Kaizen events. • Developed a process for efficient and successful talent acquisition. • Set KPI goals for the leadership team and developed a cost reduction and culture focused team of Supervisors to meet and report back weekly accomplishments and areas of opportunity. • Foster professional growth, development, and promotions of team

Bolingbrook, Illinois

• Plan, assign work, and balance the workload to ensure daily goals are met. • Implemented internal policies and procedures as well as ensuring safety guidelines are met. • Closely monitor data, work plans, and daily and monthly goals.• Coach, mentor and supervise a team of 25+ employees.

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue • Reviewed all major deliverables to ensure quality standards and client expectations are met • Ensured that client issues are dealt with in an efficient manner, informing the Director of Client Services of any problems that may arise • Worked closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project • Ensured that all processes and procedures are completed, quality standards are met, and that projects are profitable • Communicated the client's goals and represent the client's interests to the team • Provided regular two-way communication between the client and team, to provide strong team representation and set proper client expectations • Understood company capabilities and service and effectively communicated all offerings to the client • Reported to the Director of Client Services, providing regular input on all account activity, including status and call reports on a weekly basis

• Managed outside sales process for expanding customer base by providing customer service and making outbound calls to generated sales leads • Researched and analyzed various demographic factors that may potentially impact job proposals • Prepared job proposals for potential prospects • Prepared reports for Vice President of Operations for end of month third party Client Invoicing • Identified additional needs for existing client base and provide products and services to fill the needs if appropriate • Prepared action plans for individuals as well as by team for effective monitoring of new client integrations into existing systems

• Performed and document daily audits to the put away operations to achieve all established efficiencies and quality measures as developed by the department head and other members of management • Analyzed space locations to ensure that product flow is organized and maintained consistently, and daily at the appropriate quality levels • Directed the resolution of incomplete, Redlined or rejected order situations expeditiously through WMS research and subsequent required action • Researched and investigate product shortages in an effort to reduce and maintain acceptable levels of inventory shrink. • Provided weekly reports to management team to track the consistency of daily operations • Analyzed space occupancy as it relates to product placement, direct any re-profiling efforts to ensure optimal efficiency • Monitored the inventory adjustment totals including the research and investigation into any outstanding adjustments, efforts include providing bi-weekly reporting to the management team

• Maintained accuracy of inventory • Advised upper management and security of any variance detected during the cycle counting process • Oversaw the inventory/cycle counting schedule • Ensured the inventory/cycle counting process is completed for each catalogs a minimum of four times annually • Utilized the Warehouse Management System to ensure proper placement of inventory in the primary pick locations • Investigated, resolved, and documented inventory discrepancies identifying their origin • Ensured that all reports are properly generated and distributed referencing the inventory/cycle count results on daily/monthly basis • Conducted all non-exempt employee performance appraisals • Pulled any overstock product to be returned to the appropriate vendor • Coordinated the cycle counting of the Aurora warehouse under the expectations of the Cycle Counting schedule • Monitored the inventory adjustment totals including the research and investigation into any outstanding adjustments, efforts include providing bi-weekly reporting to the management team • Researched and investigated product shortages in an effort to reduce and maintain acceptable levels of inventory shrink

Itasca, Illinois

• Maintained accuracy of inventory • Advised management and security of any variance detected during the cycle counting process • Utilized the Warehouse Management System to ensure the proper placement of inventory in the primary pick locations • Ensured that all reports are properly generated and distributed referencing the inventory/cycle count results on daily/monthly basis • Assisted Supervisor with all non-exempt employee performance appraisals • Pulled any overstock product to be returned to the appropriate vendor