Global Technical Support Regional Manager
CurrentOversee the America’s GTS team and ensure superior service is provided to customers while helping to achieve financial sustainability. In this role, I will focus on managing regional resources, monitoring key performance metrics, and developing efficient work flow processes. The goal of GTS team focuses on providing customer support and care with the following services: product (Software & Hardware) technical support, training, spare parts, field services (Calibration, Installation and Repair), factory repairs, refurbishments or replacements.