• Manage 3 employees in the day-to-day operations of the high-end women’s fashion boutique that offers ready to wear from leading brands and designers including Céline, Dries Van Noten, Comme Des Garcons, Sacai, and Stella McCartney• Accountable for the staff hiring, training, scheduling, motivation, performance evaluation and management• Build and nurture relationships with clients to understand needs, promote new products, and address concerns• Oversee the product merchandising, inventory control, pricing strategies, and sales tracking and reporting• Maintain, update, and curate the company and third-party websites daily by uploading current collections • Respond to all in-person, online, or telephone customer inquiries in an accurate and timely mannerKey Achievements:✔ Successfully grew the annual revenues year-over-year by cultivating strong rapports with clients and establishing a dedicated client base with significant repeat business and referrals✔ Contributed to the annual buying process for the Marni, Jill Sander, and Jill Sander Navy brands by travelling to Milan twice a year to evaluate new collections and develop recommendations for the seasonal buy✔ Increased sales from tourists by establishing partnerships with the most prominent luxury hotels in the city

• Led the daily operations of the high-end shoe and accessory store with major international brands such as Martin Margiela, Ann Demeulemeester, Pierre Hardy, Haider Ackermann, Marni and Balenciaga• Directed a team of 4 customer service staff and oversaw the employee hiring, development, and performance• Provided expert customer service to guests, ensuring all product questions and concerns were resolved• Accountable for the store merchandising, inventory management, product pricing, and daily sales reportingKey Achievements:✔ Played an integral role in building a solid reputation for the newly founded business and helped grow their client base through outstanding customer service and relationship building skills✔ Designed and established the staff training programs and standard operations processes for the new company