Gary Laing Email & Phone Number

Concord, North Carolina, United States

Cultivated an atmosphere of teamwork and built camaraderie while maintaining retention. Build a super hybrid structure for practice efficiency. Cross-trained clinical team members to assist clerical staff. Adjusted provider templates to maximize patient volume for overall success of the company. Sustained relationships with referring providers outside of the organization. Restructured outdated policies and procedures to align with new workflow processes. Held weekly huddles with my directs reports for status flow updates. Fostered an inclusive environment to maintain morale.

Phoenix, Arizona, United States

Oversaw complete operation of 4 Maternal Fetal Medicine clinics in the Phoenix metro area, leading 48 direct reports and supporting 15 Providers across the organization. Planned and executed the vision to create new standard operating procedures and align all offices on a comprehensive and cohesive strategic operating structure. Realigned teams across offices, based on performance and potential, to strengthen the regional talent architecture and improve the business. Identified top tier external candidates and highly performing internal talent to coach, develop and prepare for future promotion, while enhancing bench strength to create sustainable succession plans. Developed an action plan to create a more diverse and inclusive culture which enhanced team engagement and morale. Created a cadence of accountability for the execution of daily, weekly, monthly and annual compliance. Achieved a passing grade on state compliance audits with zero deficiencies in every office. Coordinated physician and office staff coverage across multiple sites through monthly scheduling process. Developed process to improve response time and effective resolution to patient concerns.

Boston, Massachusetts

Leads clinical and non-clinical duties and practice operation for staff of 27 employees. Supervises all patient-facing interaction including general appointment, follow up, and procedure scheduling. Facilitates bi-weekly staff meetings to communicate weekly priorities, practice updates and patient service opportunities. Monitors patient retention trends to develop actionable solutions to improve through team engagement and execution. Assists Business Office Manager in creation and implementation of departmental budget, processing payroll, conducting employee reviews, hiring, termination and employee succession planning for internal promotion. Reviews and analyzes key reporting and data in preparation for board review. Manages calendar and schedule for assigned physician as well as budgeting department. Processes internal and external referrals and communicates with specialists, as necessary. Cross-collaborates with administrative staff and Nurse Coordinator in documenting patient demographics and finalizing pertinent information to scan into OMR. Built new provider and fellow templates for patient scheduling. Recognized by Director for team performance, onboarding/ training new staff members, and positive mystery shop scores for the department.

Greater Boston Area

Led 13 direct reports and oversaw training, development and onboarding programs for the practice. Engaged staff to offer best in class care and service to patients and assisted with questions as needed. Reviewed daily and weekly reporting regarding practice progress and created action plans to address areas of opportunity. Facilitated recurring compliance reviews to ensure practice was current on all regulatory requirements such as HIPAA and OSHA. Updated and processed the MD certification credentials. Assisted Practice Operations Manager with purchase orders, payroll, insurance verification as well as both accounts payable and receivable. Created marketing strategy for the practice in order to enhance community outreach and increased revenue by 10% over the previous year. Developed team-building initiatives for staff members in order to build total team engagement.

Rochelle Park, Nj

Responsible for launching two additional practices to increase patient intake, overseeing staff in all three sites. Oversaw organization of office and facility. Implemented new practice process for registration, filing, maintenance and storage of medical records and documents. Assisted team with booking Inpatient/Outpatient and Trauma appointments and managed referral process when needed. Conducted new check-in and check-out procedures. Hosted weekly team meetings to ensure patient experience was the number one focus. Cultivated open door policy and sought continuous feedback from staff to gain buy-in and enhance employee engagement and retention. Held self and team accountable to financial goals and customer expectations through key metric reporting. Processed expense reports via Concur. Reviewed billing and coding procedures to ensure state compliance. Created and implemented 401K program for practice.

Cambridge, Ma

Managed appointment scheduling and follow up for patients. Conducted check-in and check-out procedures and recorded vital signs. Triaged patient and third-party phone calls and provided service as needed. Performed phlebotomy and prescribed medical testing procedures. Executed billing and coding process and procedures. Processed prior authorizations for medical procedures and medications. Maintained schedules and calendars for physicians. Assisted RNs, residents and MDs with patient chart maintenance and storage. Maintained inventory of office supplies and placed orders as needed. Provided coverage and assisted staff throughout the facility as needed.

Boston, Ma

Conducted check-in/check-out procedures. Expedited patient wait times. Recorded patient vital signs and reviewed health history. Performed immunization injections and phlebotomy work. Triaged internal and external phone calls. Refilled prescriptions for patients. Assisted RNs and MDs with appointment scheduling and administrative tasks as needed.

Boston, Ma

Supervised a team of six employees. Managed and evaluated performance to company standard and expectation. Responsible for hiring new talent and holding team accountable to policy and performance guidelines. Created recognition and incentive programs for employees. Managed scheduling and payroll process for total department. Reviewed and processed end of day departmental reporting and business recaps.

Bachelor Of Science - Bs, Business Administration, Healthcare Management

Associate Of Science - As, Business Administration, International Business

Registered Medical Assistant Certificate