IT Support LeadManaging and Providing Technical Support for First Service Office and building managers in the Vancouver Area.First Service Residential is North America's largest manager of residential communities.‑ Providing Technical Support for an office of 200 internal users and building managers and 200 onsite building managers in theMetro Vancouver area.‑ Support areas including but not limited to Windows 7, 10 & MAC Desktops, Windows Server 2003, 2008, 2012, 2016Backups, Printers, VOIP, Citrix, Wireless, Mobile, VPN, Hardware, and Software Inventory support.‑ Implementation of all Desktop, and Server software and hardware changes and upgrades.‑ Handled shipping, RMA, and new equipment requests‑ Creating and administering user accounts, email accounts, distribution, and security groups in an Office 365 activedirectory environment.‑ Implemented a Server Data reorganization.‑ Implemented a Print server reorganization from 32 printers of various makes and models to 10 Xerox high capacitymultifunctional printers using Paper-Cut tracking software.‑ Implemented Floor Mapping software tracking the location of individual users desk locations,http://www.floorplanmapper.com‑ Implemented new hire procedures with department managers.‑ Implemented VOIP replacement system from Shoretel to Cisco.

Managing a team of 7 Desktop & Media Support members at Bardel's 3 facilities.Providing Technical support to Bardel employees at Barel's 3 facilities Scheduling, training, and mentoring of Desktop team membersMonitor incoming requests, and delegate work on projects to all members of the Technology departmentImplementation of all Desktop software changes and upgrades.Supervising the imaging of all workstations.Benchmarking and testing of new hardware. Implemented an asset management software (GLPI) to keep track of all relevant technology hardware and software. Implemented and monitored JIRA Service Desk at Bardel. Handled sensitive and volatile technical situation between Technology, Production, and the Executives. Worked on the implementation of the Bardel Kelowna studio moveWith Production and Studio Operations scheduled new show implementation and employee relocationHandled shipping, RMA, and new equipment requestsDocumented new technology policies for Bardel.Lead meetings between Production and Technology concerning relevant issues.Implementation of a schedule for the colour calibration for LRC teams

The imaging and deployment of new laptop, monitors, printers and mobile devicesInstalling Windows 7 software and applications via SCCMBacking up and restoring data. for usersVirus and malware scanning Erasing and recycling hardwareVarious other Technical support duties as needed

Provided Level 1 and Level 2 Technical Support to all North American and Australian Regency offices and travelling sales staff for Windows XP & 7 Macintosh OS, printers, telecom, wireless connectivity, email, Blackberry, IPhone, Android smart phones and tablets. Windows 2003, 2008, 2010 server support and manufacturing CNC machines for a 100,000 sq manufacturing facility. Created and administered user accounts, email accounts, user groups, and computers in an Active Directory environment. Provided technical support for Regency’s ERP application migration with the project team including project leads, executive team, and technical leadsManaged the ticketing system Trackit