Under the direction of the Chief Information Officer, responsibilities include ensuring the agency statewide information technology environment operates efficiently, managing onsite operations and system maintenance for the agency IT platform, maintaining performance within required system parameters while helping to reduce downtime, increase resiliency and protect system security and data integrity. Implement resources to transition and support a remote workforce including setup for the statewide organization while maintaining end user efficiencies. Direct agency system hardware and software upgrades. Provide technical support, troubleshooting services and regular help desk reports. Maintain inventory of IT assets; minimize loss and assure reasonable allocation of spare equipment. Maintain system configurations documentation and end-user information for all technology resources. Administer and manage local servers, LANs, WAN connections, incident response and user administration. Provide application support for products such as Office 365 and administer data backups. Participate in the development of the annual technology budget; assist in monitoring expenses. Collaborate in the negotiation and management of vendor and service provider contracts, resources and support. Support the enforcement of policies and practices regarding customer support, data governance and IT infrastructure. Support the development and maintenance of the emergency preparedness plan for critical systems. Perform ongoing information risk assessments, audits, and other information security tasks. Participate in information security awareness and training initiatives to educate team members about the importance of information and risk management. Recruit, supervise and support team members and foster their professional development. Establish annual team goals and objectives; track and report results. Coach, support and evaluate team member performance.

Central Region: 20 offices; 3 direct reportsManage, recruit and develop an IT team which supports agency performance and growth, while fostering an engaged and positive work environment. Coach, support and evaluate direct report performance, taking corrective action when necessary. Participate in succession planning to build the bench strength necessary for future talent needs. Delegate and oversee work assignment so that service delivery is performed according to the organization's mission, policies and procedures. Provide direct support to executive and divisional management and their staff for information technology systems and telecommunications needs. Organize project scope, plans, and schedules, including all new build outs and technology projects. Assess connectivity needs to statewide systems and work with the appropriate IT staff to ensure connectivity. Oversee the network is maintained in a manner that is compliant with HIPAA standards and policies. Ensure equipment inventory is maintained and updated; assist divisional IT staff in completing annual contract inventory audits and reports. Research and provide information and/or recommendations for new technology. Coordinate with network IT staff on initial installation and configuration of network equipment. Collaboration with network IT staff when major changes or new build-outs are scheduled. Actively participate as a member of the Division’s management teams, departmental meetings, training and education, as well as the quality management process.

Corporate Support Specialist: Executive level support 03/2016 - 11/2016Central Florida Division Support Specialist: 8 offices; 350 users 04/2015 – 03/2016IT support for both Central Florida Division and Corporate offices. Technical support to end users for computer and equipment, including software, hardware. IT support to divisional management teams for planning, contract and proposal support. Documentation and follow up with hardware and software issues. Troubleshoot technology problems according to escalation protocol. Maintain hardware and software inventory. Configure and distribute hardware. Assist in testing new hardware and software prior to implementation. Provide telecommunications support. Document software license compliance. Install/upgrade operating system and standard workstation software. Participate actively in departmental meetings, training and education, as well as the quality management process. Assist with training other employees and providing back up when necessary. Fostering vendor relationships. Provide customer service, technology training and user assistance.