Gary Linksted Email & Phone Number

Burgess Hill, West Sussex

Burgess Hill

Managing a team of 9 Analysts supporting 10 multi-national customer's IT Service Desk requirements.Responsible for customer escalations and case management across all customers.Currently aligned to our largest single customer with a user base of 7000 staff based across the EMEA and North America, with Line Management duties to staff based in those.

Burgess Hill

Line Manager to a team of 5 ICT Support Technicians, 1 3rd Line Technician & 1 Application Support Specialist who are delivering onsite and remote support to approximately 2500 end users. Workload management, ticket management, escalation management, mentoring, training and career management for the team. Hiring new recruits, from CV evaluation to job.

Haywards Heath, West Sussex

Colnbrook, Slough, Berkshire.

Reporting directly to Finance Director providing 1st & 2nd line support role supporting one site comprising of approximately 140 end users. Application, hardware and connectivity support. Bespoke application support for a variety of Operating Systems from Win95 to Server2003. Planned and implemented Active Directory environment, deploying new servers and.

Colnbrook, Slough, Berkshire.

North Harbour, Portsmouth

Coordinating multiple teams for the Corporate Worldwide Billing system for Service Delivery.Creating and working to Service Level Agreements and Documents of Understanding.Liaising with Company Directors and customers all over Europe, America and Asia, site visits to Italy & Holland. Solely responsible for the availability of systems handling $billon.

Portslade, Brighton

Team Leader of five Support Analysts covering nineteen sites along the South Coast.Cross functional Team Leader activities employed for increased efficiency.Work load management and overtime/expense management for the Team.Reporting directly to Account Managers on issues and feedback for appraisals.Interviewed and employed new candidates into the.

Portslade, Brighton

First and second line support to desktop users covering seven sites on the South Coast, approximately 1000 users in total. One site being a large call-centre environment with heavy demand on quick call rectification.Supporting WindowsNT, Windows 3.1, Netware 4.0, CCMail, MS Office97, and; individual packages.Novell server support including backups and.

Horsham, West Sussex

Managed IBM AS/400 based Computer Maintenance Management System (Idhammer)Liaised with Engineering Managers and Supervisors.Maintenance and problem solving on pharmaceutical manufacturing machinery.Responsible for pool car allocation for the whole company.

Horsham, West Sussex

Organised and ran site reprographics department.Switchboard coverInternal and external mail collection and delivery.

Horsham, West Sussex

PC hardware/software and printers front line support in helpdesk environment, fault finding and rectification, problem solving.Involved in WindowsNT rollout, configuring, testing and installing PCs and deploying to the business.Configuring PCs for LAN Manager network using TCPIP and WFW, upgrading hardware, evaluating hardware requirements.Helpdesk.

Horsham, West Sussex.

Burton Menswear Sales & franchise sales, concession Manager.BAC Windows Canvassing & telesales

Electrical installation at new developments for Tesco and Sainsbury stores of 415v three-phase distribution boards, lighting & shopfittingsBlock release BTEC National Electrical Installation course at Redhill, SurreyKnowledge of IEE Wiring Regulations and Building RegulationsIncorporated First Aid course.Record of TrainingSystem &.