Help Desk Technician
CurrentSystem monitoring and escalation support.Answering incoming calls and system alerts.Assist users either in person, over the phone with any technical issue from phone configuration, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines. I also participate in one of the largest PC refreshes in Prince Georges County. I am also responsible for logging and tracking incident and problem issues using our EasyVista ticketing system. I performs basic account management such as; resetting passwords, unlocking accounts, and modifying user groups