Driving Students to Events and Other Campuses

Retail and Home Delivery Assistant

Chauffering to Airports, Cruise Ships, and Conferences

Logistic Delivery Service

Customer Services Depot SupportCommunicate with Duty Team Managers

Identifying rationalization of the business and sales opportunitiesImplementing effective food & beverage cost controlsStructuring staff schedules and wage cost control measuresHR procedures personnel files and trainingEnsuring food health and safety compliance

Military Garrison services facilities hospitality two Londis retail units function and pub operations eight officers & sergeant’s mess’s & accommodation with junior ranks super diners an cleaning services.Management team of six with one hundred forty front line team in addition to eight plus military CCM contracted chefs and bar stewards.Liasing with partnering Aspire PLC (Carillon PFI Group) and Sodexo in addition to support servicesAccountable for successful profit and loss delivery quality assurance matrix with all health food safety audit criteriaBusiness administration collation reporting all SAP management account for thirty plus account modulesProvision of all contracted services to clients partnering group and military regimentsPartnering and liasing with CCM RCWO military managers in the provision of approximately four thousand plus meals per day for junior ranks and officer/ sergeants messesSignificantly reduced labour cost absenteeism built team ownership ethos, enhanced client hospitality events, capture additional revenue from cleaning services and hospitality maintaining core services to deliver improvement of financial result above budgeted requirementDelivering Contractural Core Services

·Successfully operated catering contracts implementing change from subsidised contract to nil cost commercial businesses for a contract serving circa 1700 employees. restaurant/dining service (Costa Coffee franchise) fully serviced convenience shop and deli, with hospitality for 35 meeting rooms. In addition to supporting mobilisation team, new sites covering as General Manager, currently operating a multi tenanted & client Airport & Pilot Training Academy site as General Facilities and Catering Manager hospitality flight meals restaurant shop vending and café bar.Control the full HR life cycle for one Deputy Manager, Deputy, Head Chef and 25 front line team - Solely responsible for: business administration; contract accounts; recharging and invoicing; financial planning forecasting and analysis; costing goods and services; pricing; forecasting; budgeting; cash flow projections; audits; payroll; purchasing; marketing.Guarantee the compliance of legal and statutory requirements and ensure that the contract operates in accordance with legal complianceImpact on the decision-making process, make commercial decisions and close financial deals. Actively raise standards in customer care and resolve commercial disputes. Assist Catering Bid teams with formulating new business tenders and supporting contract openings.Achievements: Reviewed and enhanced contract performance, streamlined operations, increased business efficiencies, reduced labour from £320k to £202k in addition to moving margins forward by 4.5% reducing the business operational overheads. Succeeding in building trust with the clients and significantly reducing debt. The most pleasing success was in people development, with two of the team becoming site managers with in B&I south

·Accountable for managing contract catering services at the Newbury Racecourse, catering for up to 18,000 people on race days.·Developed the growth and increased profitability across all business sectors - 4 star Hennessy restaurant; fast food outlets; bars; race day hospitality suites banqueting conferences; and marquee events. ·Operated the business in accordance with current legislation and contractual agreement.·Interfaced with contract clients, sponsors, corporate clients and charities. Identified new business opportunities, explored and exploited all prospects. Marketed and sold Sodexo services and arranged bespoke catering packages to suit a variety of functions and banquets. Analysed costs and carefully negotiated rates through to financial close. ·Managed all business operations: facilities; logistics; planning; business analysis; forecasting; target setting; generating reports; business administration; reconciliation of accounts; banking; payroll; profit and loss; business development; structuring prices; stock management; purchasing; sales and marketing; promotions & incentives; customer service and client retention.·Controlled the full HR life cycle for 20 permanent staff and oversaw the work of 480 temporary staff. Identified skill gaps and delivered staff training to develop a highly competent workforce.·Achievements: Successfully managed Racecourse 100 year centenary event and two Hennessey three day event £440k sales, secured positive feedback for a number of private functions, corporate and charitable events, which proved very lucrative. Built race day sales & profit in excess of budget year-end for 2003 & 2004.