Gary Lower Email & Phone Number

Chester, Md, Us

Washington, Dc/Hyattsville, Md

Forestville, Md

- Hire, coach, train and develop a management and sales staff that has exceeded previous sales by over ten percent, as well as increased margin, dollars per transaction and items per transaction.- Execute all store planograms and ad sets.Increased customer service scores to above company goal by coaching and training sales team on solution-based selling.- Maintained a level of animal care that exceeded company standard.- Reduced inventory shrink to within company standards… Show more - Hire, coach, train and develop a management and sales staff that has exceeded previous sales by over ten percent, as well as increased margin, dollars per transaction and items per transaction.- Execute all store planograms and ad sets.Increased customer service scores to above company goal by coaching and training sales team on solution-based selling.- Maintained a level of animal care that exceeded company standard.- Reduced inventory shrink to within company standards through weekly cycle counts, annual inventory and loss prevention best practices.- Responsible for profit and loss reporting.Maintain store appearance to meet/exceed the company standard.- Assigned as District Training Manager for new hires in the General Manager position. Show less

Annapolis, Maryland

- As a member of the store leadership team, I coached and trained store personnel to achieve sales goals, and ensured profitability through correct use of store systems/processes. - Managed overall store while fulfilling the roles of manager on duty or sales leader. - Oversaw store operations including customer service and administration; planning and management of merchandise, replenishment, product inventory, and loss prevention activities.- Ensured friendly, fast and accurate… Show more - As a member of the store leadership team, I coached and trained store personnel to achieve sales goals, and ensured profitability through correct use of store systems/processes. - Managed overall store while fulfilling the roles of manager on duty or sales leader. - Oversaw store operations including customer service and administration; planning and management of merchandise, replenishment, product inventory, and loss prevention activities.- Ensured friendly, fast and accurate processing of all Best Buy customer transactions. - Responsible for creating a healthy and positive work environment, driving employee engagement and retention. - Directly responsible and held accountable for annual revenue, operating budget, or profit & loss dollars of $50-60 million annually. Show less

Landover, Md

- Hired, developed, coached and counseled up to 2 district managers and 15 store teams. - Managed a Game Day staff of no less than 50 people at the stadium’s “Hall of Fame” store and/or secondary retail locations, With total average of $275,000 per game; including a company record of $104,000 one game total for the Hall of Fame store- Game day duties included managing shrink, including cash drops and audits; maintaining high customer service and merchandising standards. Created new… Show more - Hired, developed, coached and counseled up to 2 district managers and 15 store teams. - Managed a Game Day staff of no less than 50 people at the stadium’s “Hall of Fame” store and/or secondary retail locations, With total average of $275,000 per game; including a company record of $104,000 one game total for the Hall of Fame store- Game day duties included managing shrink, including cash drops and audits; maintaining high customer service and merchandising standards. Created new procedures in order to drastically improve game day checkout times.- Established and implemented policies and procedures in the areas of merchandising, customer service, operations and store appearance that resulted in a 27% sales increase in 2005.- Established store manager and sales associate training programs; All aspects of opening 6 new retail stores.Reduced inventory shrink to less than 2% company-wide by implementing more efficient cycle counting and audit practices.- Developed and executed all store marketing programs. Received the department's MVP award in 2005. Show less

Springfield, Virginia

- Maximized sales and operating income while controlling expenses at budgetary levels. - Ensured and maintained Brookstone high quality standards in all human resources, operational and merchandising activities. - My areas of responsibility included but were not limited to the following: Sales Supervision, Human Resources Staffing and Training, Merchandising, Expense Control, Loss Prevention and Store Maintenance and Aesthetics.

my areas of responsibility included but were not limited to the following:Hired, developed, coached, counseled and evaluated up to 15 store teams in order to minimize turnover and maximize their contribution to customer service and financial results.Developed and conducted training classes, teaching leadership skills. Oversaw and organized new store openings and remodels. Managed profit and loss statements for the district. Resolved customer complaints to the satisfaction of… Show more my areas of responsibility included but were not limited to the following:Hired, developed, coached, counseled and evaluated up to 15 store teams in order to minimize turnover and maximize their contribution to customer service and financial results.Developed and conducted training classes, teaching leadership skills. Oversaw and organized new store openings and remodels. Managed profit and loss statements for the district. Resolved customer complaints to the satisfaction of the company and customer. Effectively controlled inventory to minimize loss. Developed and executed store marketing programs. Received District Manager of the Year award for 1999. Show less

Ejection Seat and Pilot Services Mechanic on A-7 and F/A-18 aircraft. Good Conduct Medal. Honorable discharge