Gary Lugar Email and Phone Number
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Experienced General Manager with a demonstrated history of working in the law practice industry. Skilled in Operations Management, Contact Centers, Payments, Leadership, and Fraud Investigations. Strong operations professional with a Bachelor of Arts (BA) focused in Communication, General from Eastern Illinois University.
Mcnallan Technology Solutions
View- Website:
- mcnallans.com
- Employees:
- 13
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General ManagerMcnallan Technology Solutions Aug 2024 - PresentBrooklyn Park, Minnesota, United States
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General ManagerMidwest Disability Jul 2018 - Aug 2024Greater Minneapolis-St. Paul Area -
Organizational Readiness Manager - SalesMoneygram International Dec 2014 - Mar 2018St. Louis Park, MnStay abreast of planned and unplanned organizational changes and ensure sales is represented as a stakeholder when appropriate.Lead/Participate in key projects/meetings serving as a representative for our sales teams.Communicate and prepare the sales team for upcoming changes to products, services, process and procedures.Ensure appropriate training is available to our sales staff.Provide research as necessary to assess potential impacts to sales and revenue.Proactively identify roadblocks to revenue and lead projects to resolve. -
Sr. Manager, Global Partner ServicesMoneygram International Nov 2005 - Nov 2014• Responsible for developing and overseeing a global team of 25 non-exempt servicing specialists who managed the financial risk of the company while ensuring client satisfaction.• Provided comprehensive solutions managing the daily reconciliation, collection and settlement for 65,000 business agents. • Delivered operational effectiveness, efficiency and cost effectiveness while minimizing aged items.• Within 120 days, realigned team to meet customer and business needs, resulting in a customer centric environment, retaining 100% talented staff members while meeting 95% of targeted goals. • Business leader for implementation of Oracle ERP.• Created, standardized and reported metrics for senior leadership. • Managed an annual budget of $1.5 million.• Built strong relationships with internal and external business clients.
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Sr. Manager, Technical Support CenterMoneygram International Feb 2002 - Oct 2005Brooklyn Center, Mn• Managed the daily operations of a 24x7, 41 person call center providing technical customer service to clients. • Primary technical customer service contact for large chain accounts including Fortune 500 retail and grocery clients. • Responsible for all interviewing and evaluation of staff, including all aspects of performance management. Reduced staff turn-over by 30%.• Surpassed established service levels every quarter. Implemented policies that improved ASA by 41 seconds.
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Supervisor Of Research And Agent Servicing – Utility Bill PaymentMoneygram International May 2000 - Jan 2002St. Louis Park, Mn• Supervised the daily operations of an 11 person customer relations group including account specialists and a research team.• Evaluated policies and procedures to maximize efficiency.• Responsible for all research functions.• Established and maintained department budget.
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Call Center ManagerFirstech, Inc. Jul 1992 - Sep 1999• Responsible for Agent Payment Processing Division, including yearly budget• Assured that objectives for service quality, efficiency and profitability were achieved by the Agent Payment Processing Division• Reduced expenses and increased net income in the first year• Established efficiency and productivity standards for the division• Served as front line customer service contact for all utility clients
Gary Lugar Skills
Gary Lugar Education Details
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Communication, General
Frequently Asked Questions about Gary Lugar
What company does Gary Lugar work for?
Gary Lugar works for Mcnallan Technology Solutions
What is Gary Lugar's role at the current company?
Gary Lugar's current role is General Manager, McNallan Technology Solutions.
What is Gary Lugar's email address?
Gary Lugar's email address is lu****@****ram.com
What is Gary Lugar's direct phone number?
Gary Lugar's direct phone number is (214)-999*****
What schools did Gary Lugar attend?
Gary Lugar attended Eastern Illinois University.
What skills is Gary Lugar known for?
Gary Lugar has skills like Financial Services, Leadership, Business Analysis, Payments, Vendor Management, Business Strategy, Banking, Call Centers, Risk Management, Relationship Management, Business Process Improvement, Project Management.
Who are Gary Lugar's colleagues?
Gary Lugar's colleagues are Zachary Glenna, Duran Wilson, Eric Thompson, Michael Noga, Gavin Colahan, Samantha Wood, Holley Lucas.
Not the Gary Lugar you were looking for?
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Gary Lance Lugar
Pittsburgh, Pa -
4pitt.edu, pitt.edu, athletics.pitt.edu, pitt.edu
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