Gary Lyon Email & Phone Number

Washington D.C. Metro Area

• Perform asset management functions under the direction of the ATR End User Services Manager. Utilize ServiceNow Service Management to track all IT assets in accordance with ATR policies. Tracked assets include computers, laptops, iPhones, iPads, flash drives, tablets, Wi-Fi endpoints, servers, switches, routers, and other IT related equipment. • Provide daily/weekly/monthly inventory reports to upper level management and clients regarding all ATR-DOJ assets deployed and in storage, ATR employee EOD’s and Separations, as well as recommendations to improve related workflow and processes for asset, licensing, and inventory management. Responsible for obtaining the ATR Personal Custody Property Receipt for the deployment of all data sensitive devices. Coordinate with the Anti-Trust Division’s New York, Chicago and San Francisco’s Field Offices on asset installation and movement, offsite end user secured shipping, network refreshes and with third party maintenance vendors for any repairs required at the offices. • Track software licenses and hardware maintenance agreements, provide ATR property custodians and management staff with information regarding agreement expirations. Reconcile existing inventory with awarded maintenance contracts, with the goal of ensuring that all equipment is covered by maintenance contracts, and that contracts are not maintained for equipment no longer in use. Maintain assets for proper functionality, provide second level investigation of hardware failure and contact third party vendors when repair or replacement is needed.• Track stock levels of various expendable supplies (i.e., toner, CDs, USB drives) and advise the government when a reorder point is reached to ensure adequate availability. Provide quarterly RFQ of the number of toner cartridges & maintenance kits needed. Upon delivery of cartridges, reconcile delivered vs ordered, then place in storage.

Washington D.C. Metro Area

• Manage the lifecycle needs of all CAO (Office of the Chief Administrative Officer) IT assets from acquisition to decommission. Utilize Oracle’s PeopleSoft Enterprise 9.1 to analyze all asset transactions and financial information in accordance with the policies and procedures adopted by the CAO. Develop asset management reports to analyze asset data and trends, generate time series forecasts, review active assets for obsolescence, review open financial obligations and determine actions for installation or de-obligation. Devise metrics for daily/weekly/monthly tracking of Remedy incidents, asset deliveries and team member productivity statistics. Create and update SOPs & standardized responses to pertinent Inventory Control calls and requests. Provide upper management with analytical data related to asset management performance objectives.• Participate in business process mapping and improvement projects with department leadership to determine internal requirements needed, vendor requirements, systems affected and priority of requirements to achieve specific business objectives. Assist with defining, planning and implementing new projects and initiatives to assure the CAO will be capable of meeting future asset management requirements and accounting standards.• Review purchase orders and ensure proper categorization of capitalized and expensed assets. Ensure asset depreciation is recorded properly, work with accounting to ensure capital asset depreciation is properly recorded, analyze and reconcile capital asset Work in Progress (WIP) reports. Develop and maintain policies and procedures ensuring proper stewardship of capital and expensed assets. Respond to audit and internal control review inquiries to ensure capitalization policy and procedures reflect industry standards.

Washington D.C. Metro Area

• Compose and maintain detailed system documentation to develop and integrate asset management support policies and procedures within OASAM-OCIO. Craft and present daily, weekly, and monthly inventory reports to upper level management and client regarding all OASAM-OCIO assets, as well as recommendations to improve related workflow and processes for asset, licensing, and inventory management; Employ multiple queues in the national workflow ticketing system (iHEAT), to support and track users’ IT requests. Regulate configuration items and inventory to ensure proper accounting of assets and tracking of software.• Oversee asset warranty information, provide near out of warranty equipment reports to Federal Asset Management lead for refresh. Ensure all deployed hardware is properly tagged, tracked, and inventoried. Decommission assets from DOL production environment when assets are identified as surplus.• Manage and track the licenses and maintenance support renewals of all hardware and software for OASAM-OCIO maintain database detailing the maintenance agreement identification numbers, expiration date of maintenance coverage’s, software covered under the agreements, vendor’s point-of-contact information, DOL’s point-of-contact information, and maintenance coverage types.• Provide technical support for DOL network infrastructure and internal desktop systems software & hardware. Perform desktop installation, network monitoring, and troubleshooting of the network and systems residing on the ESA-EWDS domain. Configure production and developer desktops and laptops; Install program specific applications directly to desktop (Developers) or via Microsoft SCCM (Production users).

Audited, tracked and maintained approximately 550,000 Field Data Collection Automation (FDCA) I.T. assets nationwide for Local and Regional Census offices through the use of Unicenter's Asset Portfolio Management (UAPM) web interface tool.Provided an integrated solution for the automation applications, hardware, infrastructure and support services as required by U.S. Census Bureau to successfully conduct the operations necessary for the 2010 Census.Responsible for day-to-day asset management activities, ensured all Helpdesk tickets and customer inquires were assigned and completed. Administered quarterly physical inventory of all Title 13 data sensitive assets. Monitored all on-site procurement, shipping and receiving processes to ensure FDCA equipment is entered into the UAPM interface tool with correct site location, status, and stewardship.Certified the sanitation of all US code, Title 13 assets (FDCA flash memory cards, laptops, pc and handheld computers) to ensure appropriate formatting prior to disposal or donation. Utilized the Census Asset Management System and Microsoft Office to control equipment disposal and sanitization process

Developed and integrated asset management support policies and procedures within the Immigration and Customs Enforcement – Office of Chief Information Officer (ICE-OCIO) organization and provided recommendations of proposed changes to strengthen current property management operations to better align OCIO with ICE policies.Oversaw daily asset management operations, coordinated annual physical inventory, instructed users on Sunflower (SAMS) data entry and compliance, implement training of OCIO with conformance to new procedures and regulations. Performed quarterly IT refresh to ensure users have access to latest hardware and software.Conducted annual physical inventory through Sunflower (SAMS), of all OCIO nationwide capital and data sensitive items consisting over 200 locations and 12,000 assets. Fulfilled 2008 annual physical inventory with a 99.8% found rate.Worked directly with Division Directors to ensure user compliance with physical property requirements, maintained accurate tracking of sensitive property, and informed users of responsibility and accountability of all ICE assets.

Managed the sanitization and the surplus of BLS accountable property. Utilized the BLS Asset Management System (AMS) and Microsoft Excel to control equipment surplus and to track the sanitization process.Certified all microcomputers are sanitized properly to insure that computer storage media containing any BLS data are appropriately formatted prior to disposal or donation.Inventory duties include the use of a barcode scanner to inventory assets in approximately 60-80 BLS Cost Centers; Reviewed and analyzed updated inventory reports from cost center managers to verify accuracy and update data into the BLS Asset Management System database.Shipping duties typically involved the following: verifying that orders were accurately filled by comparing items and quantities of goods gathered for shipment against documents; insuring that shipments were properly packaged, identified with shipping information, and loaded into transporting vehicles; and preparing and keeping records of goods shipped, manifests, and bills of loading.Addressed all telephone inquiries and email concerns presented by BLS employees in regard to a multitude of items such as help desk tickets, shipping concerns, asset management and various other questions which were presented.