Mortgage helpdesk.Assisting mortgage brokers nationally with criteria, updates and technical issues.

Whole of market mortgage broker. dealing with high volume pre qualified leads in a technology driven efficient manner.Have worked closely with product teams while performing at a 2 submission per day target with above average conversion rate. Suggested changes for optimisation from internal broker processes to enhancements with the customer journey. Beta tested product launches and attended a 'hack day' at HQ as the subject matter expertSubmitted over 170k of procuration fees in the year of 2023

Back working under the MAB banner with CNN mortgages helping clients with all forms of mortgage and protection advice across Widnes, Runcorn, Stockton Heath and surrounding areas

Assisting prodominetly with high net worth large portfolio landlords obtain mortgages in both limited company and personal names, alongside bridging and development finance. Access to whole of market including dedicated underwriting and packaging agreements with a wide array of specialist and commercial lenders. Also continuing the write residential mortgages throughout.Writing and completing in excess of £2million lending per month on average.

Working as Mortgage and Protection broker sourcing over 11,000 mortgages across 90+ lenders. Following my successful year working within an office of the Adams Estate agents the buisness grew into a dedicated high street store.continually exceeded expectations dealing with internal and external leads and overseen the mentoring of new brokers and administrators as the buisness grew.exceeding over 130k of personal buisness per annum

Whole of market Mortgage and Protection specialist under the LSL First Complete network, covering the whole of the North West of England as part of one of the consistently busiest firms. Offering full range of Mortgages Life Insurance advice along side Wills, Trusts and Private Medical Insurance. Mortgage split of 70% Residential and 30% Buy to Let with over 100k buisness per annum personally and exceptionally high protection penetration.

Upon achieving my full CeMAP qualification in November of 2014 I began seeing customers face to face immediately and have been helping customers with their mortgage needs ever since (minus a 7 month career break, when I traveled Australia). My day to day jobs involves seeing pre booked customers, completing a full advice application, then overseeing and taking responsibility for the application until the mortgage completes. I can boast that I have never had any of my advice rejected and I have good experience across all forms of mortgage application ranging from debt consolidation remortgages and porting to simple rate switches and non advice Buy To Let transactions. Since I began trading I have managed to achieve a near perfect CSI and NPS score as I pride myself on not only my work, but my genuine want to put the customer at the heart of everything I do. I consider myself extra diligent when it comes to compliance and file quality. In my last full year of trading I achieved over 120% of my completion target and was in the top band of customer service scores for incentive.

I worked as part of a 7 member team of Customer Advisers in a busy high street branch. Daily tasks included managing a diary and seeing customers for all their banking needs from opening accounts to issuing personal loans and credit cards. I was often selected to participate in area audio calls to share my best practice, particularly in my mortgage and protection referrals. I was also tasked with organising staff Saturday rotas and overseeing the training of new staff.

- Face to face sales environment working to targets- Commission based structure with basic wage- Full control of deal budgeting including discounting- Promoting within store- Weekly upskilling- Store displays- Aftersales and technical support- Cash handling and banking- Consistant high scores in targets and customer feed back- Team training- Delivering briefing and updates to staff- Pariticpation in nationwide conference calls- Store opening and closing

- Full table service waiter- Fully licenced Bar Staff- VIP table service- Individual Cash handling- Solo tipping structure- Staff training- return custom- high levels of food and beverage knowledge- promotion champion