Gary M. Email & Phone Number

Seattle, Washington, United States

DCM 3 Data Halls

Seattle

Onsite support responsible for Seattle University Data and Voice Networks. Ethernet, Wireless, VOIP and Analog. Monitoring the Network connections and devices usingCisco Prime Infrastructure, CUCM ,Cisco Unity and Solarwinds. Managing the tickets using Cherwell. Successfully completed all assigned work requests through troubleshooting, repair and replacement Engaged with end users at various levels throughout company to communicate work in progress and ensure customer satisfaction. Onsite… Show more Onsite support responsible for Seattle University Data and Voice Networks. Ethernet, Wireless, VOIP and Analog. Monitoring the Network connections and devices usingCisco Prime Infrastructure, CUCM ,Cisco Unity and Solarwinds. Managing the tickets using Cherwell. Successfully completed all assigned work requests through troubleshooting, repair and replacement Engaged with end users at various levels throughout company to communicate work in progress and ensure customer satisfaction. Onsite technical support responsible for access layer and Distribution layer switching; jack activationsTermination, RJ45, RJ12, 110 blocks. Responsible for maintaining wireless network through continuous testing and end-user support. Successfully completed all assigned work requests through troubleshooting, repair and replacement. Maintain and Support APC and Eaton Battery Backups (UPS) Support the Telephony side, Cabling, VOIP Phones, Analog Phones.Day to Day Network Operations.100% shutdown of Data Center for new Generator installa-tion, Repower the DC. Demarc Relocation from building to another.Responsible for maintaining and upgrading all switch plat forms. responsible for maintaining 84 data closets and 96 battery backups. Show less

Seattle University

Onsite support responsible for Seattle University Data and Voice Networks. Ethernet, Wireless, VOIP and Analog. Monitoring the Network connections and devices usingCisco Prime Infrastructure, CUCM ,Cisco Unity and Solarwinds. Managing the tickets using Cherwell. Successfully completed all assigned work requests through troubleshooting, repair and replacement Engaged with end users at various levels throughout company to communicate work in progress and ensure customer satisfaction. Onsite… Show more Onsite support responsible for Seattle University Data and Voice Networks. Ethernet, Wireless, VOIP and Analog. Monitoring the Network connections and devices usingCisco Prime Infrastructure, CUCM ,Cisco Unity and Solarwinds. Managing the tickets using Cherwell. Successfully completed all assigned work requests through troubleshooting, repair and replacement Engaged with end users at various levels throughout company to communicate work in progress and ensure customer satisfaction. Onsite technical support responsible for access layer and Distribution layer switching; jack activations Termination, RJ45, RJ12, 110 blocks. Responsible for maintaining wireless network through continuous testing and end-user support. Successfully completed all assigned work requests through troubleshooting, repair and replacement. Maintain and Support APC and Eaton Battery Backups (UPS) Support the Telephony side, Cabling, VOIP Phones, Analog Phones.Day to Day Network Operations.100% shutdown of Data Center for new Generator installa-tion, Repower the DC. Demarc Relocation from building to another. Show less

Bothell Wa

Contract Job • Onsite technical support responsible for 100% of enabling and disabling access layer switching; including configuration of access layer switches and jack activations from cross connect to switch ports.• TCPIP-Assigning Ip addresses for new switches, printers and host. Troubleshooting.• Packet Capturing using Solarwinds• Responsible for maintaining wireless network through continuous testing and end-user support• Successfully completed all assigned work… Show more Contract Job • Onsite technical support responsible for 100% of enabling and disabling access layer switching; including configuration of access layer switches and jack activations from cross connect to switch ports.• TCPIP-Assigning Ip addresses for new switches, printers and host. Troubleshooting.• Packet Capturing using Solarwinds• Responsible for maintaining wireless network through continuous testing and end-user support• Successfully completed all assigned work requests through troubleshooting, repair and replacement• Engaged with end users at various levels throughout company to communicate work in progress and ensure customer satisfaction. Show less

Bothell,Wa

Contract Job• Onsite technical support responsible for 100% of enabling and disabling access layer switching; including configuration of access layer switches and jack activations from cross connect to switch ports.• TCPIP-Assigning Ip addresses for new switches, printers and host. Troubleshooting.• Packet Capturing using Solarwinds• Responsible for maintaining wireless network through continuous testing and end-user support• Successfully completed all assigned work requests… Show more Contract Job• Onsite technical support responsible for 100% of enabling and disabling access layer switching; including configuration of access layer switches and jack activations from cross connect to switch ports.• TCPIP-Assigning Ip addresses for new switches, printers and host. Troubleshooting.• Packet Capturing using Solarwinds• Responsible for maintaining wireless network through continuous testing and end-user support• Successfully completed all assigned work requests through troubleshooting, repair and replacement• Engaged with end users at various levels throughout company to communicate work in progress and ensure customer satisfaction. Show less

Greater Seattle Area

• Member of 7 person team responsible for 24 hour support of corporate LAN/WAN network consisting of 80 access layers switches, distribution and core routing.• Three –Tier Design (switching)• TCPIP-Assigning Ip addresses using Proteus for host and troubleshooting.• VOIP• Responsible for all new work requests, including enabling and disabling access layer switching and wireless testing.• Provided first level support for all trouble tickets and escalated to other teams as… Show more • Member of 7 person team responsible for 24 hour support of corporate LAN/WAN network consisting of 80 access layers switches, distribution and core routing.• Three –Tier Design (switching)• TCPIP-Assigning Ip addresses using Proteus for host and troubleshooting.• VOIP• Responsible for all new work requests, including enabling and disabling access layer switching and wireless testing.• Provided first level support for all trouble tickets and escalated to other teams as appropriate for resolution.• Communicated with team members and end users to ensure satisfaction of completed work requests. Show less

Greater Seattle Area

• Responsible for management and resolution of all new work requests.• Customer service and technical support for all trouble tickets.• Responsible for cabling, cross-connects between patch panel and access switch, including all aspects of new communication room build.• In charge of inventory, battery backups, and north remote clinics.

Greater Seattle Area

• Troubleshoot network, pc and printer issues.• Initiated all network user ID’s and WinFrame accounts.• Responsible for training and onboarding of all new analysts.

California, United States

Honorable Discharged.

Military And Strategic Leadership

Diploma