Gary Maggs Email & Phone Number

• Performed detailed Business Analysis across a number of high-profile IT projects for HM Coastguard • Led on the capture, definition, and validation of functional and non-functional requirements and outcomes required to define low-level scope for each project, ensuring they are clear, concise, and aligned with stakeholder needs.• Supported Project and Delivery Managers with the management and delivery of project workstreams throughout the lifecycle of the project including; Project Planning, Project Finances, Project Risk Management, Stakeholder Communications and Project Reporting• Managed relationships with key stakeholders throughout the lifecycle of the project to ensure stakeholders are kept involved and up to date with project process and also maintaining the voice of the customer within the project.• Created business cases through to successful approval, and the associated procurement processes.• Supported the successful transition of projects into business as usual.

Business process improvement: engaging with SMEs to define the As-Is and creating new To-Be incorporating Change Management activitiesBusiness AnalysisCreating business cases

Salisbury, England, United Kingdom

• Mapping As-Is Finance, HR, and Supply Chain processes to understand pain points and areas for improvement in preparation for deploying new ERP system • Devised methods for documenting, assessing, and tracking process mapping activities• Facilitated process design workshops to achieve the desired outcome• Established credibility and influence with a wide range of senior stakeholders • Prepared business requirements as part of tender process• Requested for the role due to previous achievements at Dstl

Fareham, England, United Kingdom

• Designed ITIL processes to support a large IT transformation project• Led process design projects from initial specification to implementation• Facilitated process design workshops to achieve the desired outcome• Established credibility and influence with a wide range of senior stakeholders

Responsibilities• Leading process design projects from initial specification to implementation• Managing process design projects to the required time, cost and quality• Facilitating process design workshops• Managing and building credibility with a wide range of senior stakeholders • Influencing process owners when recommending changes to existing processes• Creating process support documentation including written guidance, process maps and supporting information • Delivering training to process owners

Newbury

Working with Vodafone’s Enterprise customers across a wide range of sectors and sizes to help them understand the potential benefits that new ways of working could bring to their organisationsKey responsibilities:• Project managing customer projects from initiation to delivery• Working closely with account managers to develop sales opportunities• Presenting to customers on the benefits of new ways of working, using a range of methodologies including: formal presentations in Vodafone’s Customer Experience Centre, meetings at customer premises and campus tours to help bring Vodafone’s journey to life• Conducting in-depth business analysis of customers’ ways of working • Synthesising findings from customer analysis, creating outputs which help the customer understand their business challenges and developing recommendations for the customer on how they can work more effectively• Developing business cases for customers to enable them to understand how BWOW can bring clear financial benefits to their organisations• Presenting at other events including UK New Starter Induction Key achievements:• Worked closely with account managers on many customer bids including a multi-national aggregate supplier where workplace transformation innovation helped win a £5m contract. Presented our findings from a site visit to the customer where a potentially uncomfortable message was accepted due to the credibility I had established• Led two projects with a local authority helping them form the case for an Agile Working programme. Presented findings to management conference and to the Chief executive’s management team• Delivered a study with a national financial services organisation which identified significant efficiency gains for the customer • Created the business case on a major project with a large police force, identifying a multi-million pounds cost reduction opportunity across their property estate

Newbury

Responsible for the Supply Chain element of a project to integrate the former Cable & Wireless Worldwide (CWW) business into Vodafone’s Core Business Model processes.Specific responsibility for:• Business transformation of Enterprise customer procurement processes• Creation of a new team in Vodafone’s Shared Services Organisation in India to ensure that they were able to fully support the new processesKey responsibilities in Business Transformation:• Developing in-depth knowledge of how the CWW business works through workshops and ad-hoc meetings• Identifying business requirements and analysing whether these are system developments or whether these should be treated as business transformation• Working with Systems Integrator to develop agreed system developments• Developing a transformation plan to ensure that the CWW business is able to move on to the EVO platform• Working with the Supply Chain (SCM) team to implement these transformation points (weekly calls, attending SCM team meetings, working with individual teams on specific pointsKey responsibilities in Shared Services activity:• Working with offshore teams to define roles and responsibilities• Participating in knowledge transfer sessions with the new teams• Providing face-to-face support in Shared Services location during the first 3 weeks after go-live• Providing ongoing support to develop their knowledge and understanding

Key responsibilities:• Working Capital: working with SCM and Finance to drive maximum free cash for the business by managing supplier payment terms• Supplier onboarding: developed an on-line tool for business users to request new suppliers• Supplier onboarding: project-managed the transfer of master data processes from UK to a team in Shared Services• Supplier Performance Management: co-ordinating bi-annual supplier performance reviews and working with SCM on improvement plans• Supplier Optimisation: reduced supplier base by 40%• Process improvement: identifying potential improvements to existing processes and implementing the changes• Identifying business requirements and analysing whether these are system developments or whether these should be treated as business transformation• Working with Systems Integrator to develop agreed system developments• Producing monthly reports showing progress against target • Providing technical support on the various procurement tools which are used in the department

Randstad is a high-street recruitment agency, supplying permanent and temporary candidates to clients in the local area. I am responsible for the day to day operations of the branch’s permanent recruitment, working in conjunction with my branch manager and with responsibility for the work of a junior consultant. My responsibilities are as follows:• creating new business opportunities for the branch by market research of potential clients, conducting a range of activities to win their business including cold-calling, mailings, presentations to clients to sell the services of Randstad, overcome objections and close the sale • the attraction of potential candidates through advertising, use of websites, referral schemes and open days• working with clients who have high-volume requirements, using account management skills to ensure that all their requirements are met, and developing multi-level relationships to maintain present and future levels of business • training and development of other consultants in the branch• running the branch in the manager’s absence – this includes running daily sales meetings, motivating and organising the consultants in the branch, ensuring that all daily activities are performed and that weekly/monthly sales targets are achieved • negotiating Preferred Supplier Agreements, Contracts and Sole Supplier Agreements • building long term relationships with clients by providing excellent customer service, including maintaining agreed KPIs and performing regular service reviews • preparing daily, weekly and monthly status reports• ensure adherence to all company and legal procedures/policies.