Building a global network of "local" Taxi, private hire and transport companies

VGT are a ground transportation service offering home to school transport to both Hampshire and Surry county council and a local taxis & airport transfers service to the public and corporate customers. • Managing a team of 40 employed staff and 65 contractors, operating 24 hours a day, 365 days a year• Sourced, negotiated and integrated 5 acquisitions into the group. Streamlining costs, systems and working practices.• Expanded the operation from a £6,00000 turnover to just under £1,900,000• Managing our framework application to ensure we are able to provide services to Surrey and Hampshire County Councils.• Responsible for Finance, Marketing, Customer Service, Acquisitions, Driver Relations, Account Management.

As Technical Services Manager of the Auriga Business unit, and a fully productive member of the Senior Management Team, reporting directly to the General Manager, I managed the Project Management, Product Support, Customer Training, System Implementation & Support infrastructure of the company. Managing the customers experience from just after point of sale for the whole of the customers life cycle with the company. The position also acted as Customer Service Manager as it managed the vast majority of customer facing staff. Responsibilities include:System implementation, customer training and ongoing support of all IT, Radio, Telephone & Mobile Data solutions. Manage team of 5 Full Time Field Engineers, 4 Technical Helpdesk Engineers, 1 Project Manager and 3 Training and System SpecialistsEnsure installations are completed to high standardsEnsure timely resolution to customer faultsEnsure Contracted SLA's are adhered toDevise new Implementation Strategies to ensure profitabilityOversee 3rd party CAT 5 installations.Oversee 3rd Party Vehicle installation teamsManage external contractor carrying out PC builds and commissioning.Perform technical sign-off on new sales orders to ensure feasibility and that hardware requirements are correctly specified.Schedule engineers for installations and ensure that the most efficient use of the available resource is made.Dealing and resolving customer issues and complaints.Ensure that service levels are met.Ensure that Helpdesk call level meet set targets and schedual engineers for relervant calls.Project management of large installations.Ensure that the engineering team are trained correctly and have the relevant skill sets.Ensure that the relevant processes and procedures are in place so that systems are successfully installed.

A project management, training and consultancy role. Managing the customer from after the sale through training, system installation, taking the system live and after sales consultancy.Managing a team of 2 other system specialistCoordinating the field engineers and sub contracted fitters on task priorityCoordinating the Help desk Analyst on task priority's(Auriga were acquired by the Trapeze Group)

Managing the product lifecycle from specification, costing, through Alpha and Beta testing and then release to market.

Managing a team of 3 Training Consultant. Creating, documenting, & implementing training course on all Auriga products.