•Reviewed and manually tested Customer Relation Management (CRM) software/products to verify compliance with applicable specifications and standards •Worked with developers to resolve issues of incompliance through system modification, reconfiguration, or workarounds•Developed test scenarios for various levels of testing•Tracked QA metrics such as defect density and open defect counts

•Requirements and Testing Management - Provided business analysis and testing for changes to customer problem handling application. Application utilized in banking centers, call centers and within problem handling units. Application categorizes and provides workflow management for all customer problems. Application was created in response to an OCC Matter Requiring Attention (MRA)•Access Management - Facilitated security administration processes on behalf of other associates within the Testing Center of Excellence (TCoE)•Resource and Capacity Management - Coordinated technology resources and deliverables to facilitate change requests for a customized franchise Web site•Interacted with all levels of management and various lines of business company-wide to successfully implement changes that impacted the entire franchise•Developed and executed test scripts for release testing•Provided daily input to senior management on application incidents for major software releases•Supported production application research and analysis for two retail loan systems from over 6,000 banking and loan development centers•Input weekly loan rates and verified accuracy for consumer loans utilized by banking centers in 18 states•Managed loan officer ID database to support testing throughout the entire franchise•Implemented an application for automated scoring of small business loans