Gary Maxwell Email & Phone Number

Pittsburgh, PA

• Reviewed and manually tested Customer Relation Management (CRM) software/products to verify compliance with applicable specifications and standards
• Worked with developers to resolve issues of incompliance through system modification, reconfiguration, or workarounds
• Developed test scenarios for various levels of testing
• Tracked QA metrics such as defect density and open defect counts

Pittsburgh, PA, Jacksonville, FL, Charlotte, NC

• Requirements and Testing Management - Provided business analysis and testing for changes to customer problem handling application. Application utilized in banking centers, call centers and within problem handling.
• Access Management - Facilitated security administration processes on behalf of other associates within the Testing Center of Excellence (TCoE)
• Resource and Capacity Management - Coordinated technology resources and deliverables to facilitate change requests for a customized franchise Web site
• Interacted with all levels of management and various lines of business company-wide to successfully implement changes that impacted the entire franchise
• Developed and executed test scripts for release testing
• Provided daily input to senior management on application incidents for major software releases