Gary Mcbee Email & Phone Number

Howell, MI, US

Lansing, Michigan, United States

Broomfield, Colorado, United States

• Managed a team of 13 software engineers in the development of automation workflow solutions, business-owned applications, and self-serve skill bots for various technologies and networks including voice, IP, Transport.
• Consistently delivered multiple software development projects on time and within budget, increasing customer satisfaction 20% and project efficiency 15%.
• Reduced project cycle time 40% while increasing team productivity 20% by introducing and implementing Agile methodologies throughout the DevOps organization.
• Drove a 15% increase in the project intake pipeline by collaborating with Lumen’s engineering teams to explore new ideas for automation projects.
• Prepared precise weekly management reports summarizing the existing project pipeline.

Denver, Colorado

• Led a team of 26 direct reports accountable for internal DNS, voicemail platform support, Calea, Citrix, and 911 assistance. Managed a network surveillance team for voice equipment (NA, LATAM, and EMEA) – Sonus VoIP.
• Increased accuracy for data entry, record keeping, and information retrieval by introducing streamlined workflows and automation of administrative processes.
• Decreased ticket response time 50% while reducing manual ticket creation 40% by implementing automated system.
• Drove a 30% increase in employee engagement scores and 25% reduction in employee turnover in a 12-month period through strong team leadership.
• Improved network support while elevating technician proficiency by developing cutting edge self-assessment tool, transforming the learning center, and promoting a culture a self-directed, continuous learning.

Denver, Colorado

• Conducted network surveillance for voice equipment (NA, LATAM, and EMEA) – Sonus VoIP, Alcatel Lucent Dex600E, Radware, ACME Packet SBC, and conferencing platforms.
• Performed network surveillance using internally developed RFM-Real-time Fault Management Software.
• Troubleshot and repaired hardware troubles for VoIP & Conference equipment. Maintained IP connections from VoIP equipment to switch fabric.
• Managed multiple voice alarm profile configurations by maintaining configuration rules for all SNMP trap and Syslog messages.

Southfield, Michigan, United States

• Executed network surveillance using Netcool for voice equipment (NA, LATAM and EMEA) – Sonus VoIP, Nortel DMS, Alcatel Lucent Dex600E, Radware, ACME Packet SBC; resolved technical issues.
• Conducted IP support for infrastructure – router and switch support for all global offices – (NA, LATAM and EMEA).
• Performed Transport hardware support for SONET/SDH & DWDM and DACs equipment.
• Supported network and customer-reported technical issues.

• Led team of 19 technicians across three shifts supporting Voice and Data Products; managed surveillance technicians for all LDMI connectivity customers.
• Managed new hires, developed and implemented a 24x7 shift schedule.
• Mentored team on enhanced customer support strategies and tactics.
• Coordinated with Marketing and Engineering to provide training on all products supported by team.

Security+, Ccna, Linux+, A+ It Technician, Msce

Electronic Engineering

Associate'S Degree, Electronic Engineering