Responsible for the coaching and delivery of training to staff across all of the teams servicing the DHL/Easyjet partnership at Gatwick Airport, with a specialisim in Operations and Front of House.Ensuring material remains consistent and accurate and delivering the content in a relevant and exciting way to ensure engagement from course delegates whether they are new to the business on inductions or exisiting colleagues on refresher training.Coaching of operational colleagues through observations, shadowing and checking flight paperwork and when required or requested by the individual or Management. These coaching sessons ensure each individual feels supported, has a safe space to discuss any concerns and achieves their full potential.

Covering a supervisory position within the DHL/Easyjet operation at Gatwick, I was responsible for the coaching and mentoring of eight Turnaround Controllers and the efficient operation of the Easyjet schedule. This role encompasses various tasks, including:Outbound Messaging: Accurate recording of delays to flights for key stakeholders and the efficient sending of movement messages to destination airports within fifteen (15) minutes of wheels up.Allocation: Efficient allocation of staff across all shifts to meet the Easyjet schedule and react to any disruption that may be caused by weather, drone or other factors.Inbound Messaging: Ensuring accurate information on inbound flight loads, reacting to any disruption or service issues caused to the schedule by drones, medical emergencies and other issues. This included dealing with Crew Dispatch teams, other ground service partners, Gatwick Airport Airfield teams on multiple platforms including email, phone, radio transmissions and face to face. I dealt with Easyjet Operational Control Centre teams to assist with delayed flights and assist in ensuring the flight was boarded and dispatched as efficiently as possible. The role also entailed planning the resource for the next mornings’ first wave, ensuring all systems are correct and ready for the day.

T.U.P.E transfer to company. Continuing in this role to ensure the safe & efficient turnaround of passenger aircraft, co-ordinating all services, disembarkation of inbound and boarding of outbound passengers and reconcilliation of baggage within the time scheduled by the airline.

I owned and operate a classic & vintage Daimler Limousine Wedding Car Service in East Surrey & West Sussex.

Liase with all services, staff and crew to ensure the safe turnaround of passenger aircraft, co-ordinating the supply of services for the flight, disembarkation of inbound and boarding of outbound passengers and baggage within the time scheduled by the airline.

Working in this diverse environment, I am involved in front of house operations, dealing with checking passengers into flights and also boarding passengers onto the aircraft in time for their departure.

As a CRB Checked self employed Private Hire Driver, I take children of all ages to and from various schools and colleges in the local area.This rewarding and enjoyable role involves dealing with people of all ages and from different backgrounds.

Self Employed Business Development Manager helping independent businesses obtain maximum value and cost reductions with their merchant services.

Based at the Gatwick Service Centre, I was responsible for the account management and development of a portfolio of 30+ large customers and the acquisition of new major customers for DHL within Surrey, East & West Sussex and East Kent.The challenge was to ensure customer engagement at a senior level to ensure that propositions for adding value were effectively presented to the client, and these value-added services were considered along with the costs for any new project. My key achievements include – · Achieved Sales Person of the Quarter (Q1 2012) for the South Region. This was awarded for New Business Revenue achievement.· Achieved Sales Person of the Month (Feb – Apr 2012) for the Gatwick Area. This was awarded for both New Business and Portfolio Revenue Uplift. · I generated new business opportunities to the value of £890,712, a 208.5% variance on the target.· Improved relationships with all of my client base to ensure that DHL was a known presence within their sites, with regular diarised meetings and dialogue, which ensured opportunities and issues were identified and actioned in a timely manner.

As Key Account Territory Manager for the South East of England, I built and managed relationships with key account blue chip clients, acting as first point of contact for issue escalation and resolution. The role was also key in developing new business opportunities with these clients to increase profitability for the accounts. My achievements included – · Achieved Key Account Territory Manager of the Quarter award for my first three months in post. This was a result of client, peer & colleagues’ feedback, along with opportunity development within accounts. · I generated new opportunities to the value of £207k within my existing portfolio including consolidation and up trading of existing services.

Working across all market sectors across the UK, I gained valuable industry knowledge for: Publishing, Manufacturing, Charities, Retail, FMCG, Finance, Luxury goods, Travel and government sectors. The role was key to ensuring the profitability of the Royal Mail Group, involving building and maintaining relationships with some of the largest customers, developing new business opportunities, and acting as a consultant for direct marketing campaigns. My key achievements included –· Growing revenue from £22.9m to £23.3m, a 2% increase on the previous year, £3m in real terms · A bulk purchase of £874k of retail stamp books by a major supermarket. This was the first purchase ever undertaken by this customer. · Generation of £90k new fulfilment business from a major cosmetics retailer by analysing costs of RM vrs competition. In addition to this opportunity, this resulted in gaining volumes from a key competitor due to the cost savings identified at higher weights.· Developed the relationship with one of the UK’s biggest retailer’s Marketing department, to the extent that I proposed becoming a virtual member of their team. I worked on site within the retailer’s marketing team once a month. This resulted in access to their complete marketing communications plan & development of new opportunities worth £90k.

I wwas responsible for the overall performance of the account and was the link between Royal Mail and their client. I looked for new ways to grow the existing business and increase the penetration of Royal Mail within the account. I completed Strategic account planning, process mapping and competitor analysis to understand the share of wallet, competitive threats, drivers and influencers and opprtunities within the account.