Gary Mcdermott Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, AU

Perth, Western Australia, AU

Sydney, NSW, AU

Simultaneously manage multiple projects at any given time, which are purposely designed digital applications to satisfy the appetite of the client. This is in line with being focused on adopting a digital transformation approach and an agile way of working (scrum).Responsible for project scoping, detailed planning, analysis and on time execution and.

Melbourne, Victoria, AU

• I supported the Business and Customer Team on projects and initiatives to drive a great customer experience, whilst improving revenue and financial outcomes.Management of the end to end delivery of.
• White Pages Digital Service Transformation:o Led the discovery of the White Pages Service Experience.
• Sensis Service Redesign (bringing Service capabilities back onshore)o Finalist with the Customer Service Institute of Australia (CSIA) – Project of Year, Cultural Transformationo Supported the Sensis Business channel.
• Self Service Redesigno Program Managed the Sensis Digital Service Experience Program of work, from the design of the 14 Digital Service Concepts (Billing, Reporting, Content Editing ect) through to the build and.
• Sensis Culture Change Program o Embedding Emotional Intelligence and Behavioural Competencies into our ways of workingo Redesigned the recruitment process utilising emotional intelligence and behavioral competencies to.
• Business Implementation of strategic Customer Led Initiativeso Support the Business and Customer Team to drive a great customer experience, whilst improving revenue and financial outcomes. Maintaining agile ways of.

Melbourne, Victoria, AU

• As a successful & senior media sales advisor I posses valuable industry skills, notably extensive knowledge of adopting a rich array of media advertising including print, website creation, Search engine optimisation.
• Management of outbound & inbound telesales of pre-existing & newly acquired business advertising portfolios.
• Implementation of specifically targeted marketing strategies to achieve organisational objectives.
• Targeted on a revenue, growth & customer number & NPS basis.
• This role encompasses widespread skills including but not limited to, retention skills, effective communication, extensive advertising product & industry knowledge, objection handling, complaints, profound system.
• Second in charge of media sales team, duties formed on basis of coaching and development of my peers & delivering communications changes within business operation.Achievements:

Cremorne, Victoria, AU

• Key role in debt recovery process both inbound and outbound, specifically with hardship customers on daily basis.
• Implementation and consideration of associated regulatory requirements and communicating assistance options.
• Assisting with hardship customers’ circumstances whilst satisfying the commercial requirements.
• Demonstrating problem solving skills, empathy and negotiation to a high degree to balance both needs of customer and company.

Cremorne, Victoria, AU

• Negotiation and resolution of Ombudsman and escalated related cases.
• Elected to mentor new members of staff which has progressed to ultimately being recognised as a key senior supervisor.
• Initial point of contact for new and existing customers within a growing Electricity and Gas utility company.
• Engaging and assisting customers with account handling aspects such as billing, payments, transfers and general enquiries.
• Assisting with the transition of the acquisition of new customers and the retention of existing customers.
• Elected to mentor new members of staff which progressed to ultimately being recognised as a key senior supervisor.

Melbourne, Victoria, AU

• Dividends consultant for biggest share registry in Australia.
• Duties involved completing payments and reinvestment transactions for share security holders.
• Highly developed interpersonal skills combined with a working knowledge of dividend administration further increased my value as a team player.
• Daily inbound & outbound communication with internal & external stakeholders
• Worked within multiple roles within company, gaining widespread knowledge and expertise in various departments.

Dublin, County Dublin, IE

• Involved the promotion & selling of BT products suite to residential customers.
• Registration and set up of customer accounts through to completion and after sales care.
• Elected BT sales representative brand champion 2009 for North West region of Northern Ireland SWW. An honourable recognition by top management, this accolade was awarded to the most valued and top product seller.
• As brand champion, duties involved various BT branch visits situated in Northern Ireland to conduct several business activities including a review of individual and collective sales performances and identifying areas.

Agilepm, Agile Project Management (Practitioner)

Agilepm, Agile Project Management (Foundation)

Certificate Of Achievement, Initiating And Planning Projects

Certificate Of Achievement, Budgeting And Scheduling Projects

Certificate Of Achievement, Managing Project Risks And Changes

Master Of Science (Msc), International Business

Bachelor Of Science (Bsc), Marketing

Certificate In Mortgage Advice And Practice, Banking And Financial Support Services