Gary Mcfadden Email & Phone Number

Provide customer service in an inbound call center setting to Family Dollar Team membersProcess the daily production and functions of the HR Administration team to include: Unemployment, Verification of Employment, Verification of Income, Records Management, Social Security Administration and other employment documentation compliance reportingResolve and properly document escalated administration and compliance inquiries and issues sent from the HR Contact CenterMeet and strive to exceed HR Administration and compliance Key Performance Indicators on overall customer satisfaction, timely issue resolution, proper case documentation and ensuring Service Level

Provide customer service in an inbound call center setting to Family Dollar Team membersProcess the daily production and functions of the HR Administration team to include: Unemployment, Verification of Employment, Verification of Income, Records Management, Social Security Administration and other employment documentation compliance reportingResolve and properly document escalated administration and compliance inquiries and issues sent from the HR Contact CenterMeet and strive to exceed HR Administration and compliance Key Performance Indicators on overall customer satisfaction, timely issue resolution, proper case documentation and ensuring Service Level

Responsible for resolving Global voice and data issues for both internal and external customers.Submit Remedy tickets when necessary Worked on special project teams to assist with Revenue Assurance, Fall out reports, defective sim card reportsGlobal travel plan/Global rental equipment orders Perform troubleshooting for both CDMA and GSM networks issues for traveling overseas customersPOC for trainings, ensuring my team mates have proper training Tech 1 Coordinator Responsible for resolving data equipment and service issues for both internal and external customers Maintain effective and productive working relationships with all peers and leadership, while performing floor support for the Tech Support transition team. Compiled power points for presentations asst transition with tier one and two trouble shooting Extensive Knowledge on all VZW data products and services, Txt messages, Mobile Web, Mobile Web 2.0, Get it now, Pix/ Flix messages, PDAs. National Access. Diagnose and resolve cellular technical issues, which include global Phones, PDAs, Handle special projects requested by management Submit Remedy tickets when necessary Assist Global Support equipment orders troubleshooting network issue while traveling overseas Handled escalated customer to resolve technical issues Handle Federal and National accts after hours for tech support issues Senior Customer Representative Trouble shoot services and equipment concerns utilizing MTAS, MARS, ACSS and Info Manager Attain POC to ensure timesheets are process timely and correctly Handle high volume calls which consist of customer service, tech support, LMS while maintaining reduce repeat callers and first call resolution Maintain work relationships with peers and assist with any escalated calls they may have Evaluate customer concerns for first resolution to customer satisfaction. Provide tech support on a daily basis