Gary Mcgettrick Email & Phone Number

United Kingdom

London, England, United Kingdom

Watford, United Kingdom

Design, develop, implement and oversee Mothercare’s environmental health and safety programmes, policies and procedures to safeguard colleagues and promote a positive health and safety culture in the workplace. Act as the lead on wellbeing initiatives to protect and promote the wellbeing of colleagues. Key Accountabilities/Responsibilities • Provide reports and assurance in a timely manner to the Supervisory and Governance Board • As the professional lead for Health and Safety, review, revise and establish environmental health and safety and wellbeing programmes, policies and procedures • Proactively work with managers and colleagues to promote a continuous improvement culture and establish and maintain a culture of safe working practices • Devise and implement health and safety initiatives and systems to promote a health and safety culture • Conduct and review health and safety risk assessments as required • Work with L&D teams to ensure effective health and safety training and inductions are provided to colleagues • Ensure the company keeps up to date with all relevant legislation • To lead on and facilitate colleague engagement on health and safety matters under the Health and Safety (Consultation with Employees) Regulations 1996 (as amended) • To produce reports and health and safety metrics • To conduct investigations and interviews in relation to health and safety incidents • To act as the point of contact advice for external agencies • To advise on fire safety and emergency response • Establish a programme of wellbeing initiatives to support and promote the wellbeing of colleagues

Watford, England, United Kingdom

Manage the development of market leading innovative and commercial products whilst delivering the legal, ethical, quality, environmental and safety strategies To assist with the development, implementation and successful delivery of the Technical Strategy both in the UK and from a Global perspective• Working alongside the design and buying teams, manage the technical development of product to production stage for UK Managed Suppliers• Ensure that product developments meet all technical standards and requirements prior to sign off• Manage Risk Assessment process of products for manufacturing feasibility, foreseeable use, adherence to regulatory and testing standards and customer expectations from design stage for all hardline products• Manage the technical sealing approval process through sample evaluation and development• Ensure that potential new suppliers are fully briefed on all Mothercare technical requirements prior to any agreement to supply• Ensure that current suppliers are fully briefed on technical requirements of the product during pre-production• Liaise with Knowledge & Standards team to support requests from our Global partners including UK on factory visits and providing accurate product conformity documents including but not limited to test certificates and other regulatory documents• Support the origination, accuracy and clarity of our Quality Manuals, policies & procedures• Ensure the delivery of product into stores is in line with the agreed product specification. Conduct spot quality checks on production in-store• Manage queries and issues from customer services, trading standards, legal and stores regarding returns and complaints• Analyse customer returns data to identify root cause of product returns and follow up with appropriate actions to improve product quality• Visit warehouse to review physical customer returned samples to understand nature of complaints• Benchmark current and new product specifications against competition

Watford, United Kingdom

Role responsibilities• Manage the financial charging and invoicing of faulty goods, spares and repairs for all full service suppliers • Periodic reporting of financial progress against set company targets• Create reports for the Technology and Sourcing teams on spare part usage trends and repair/return issues• Aid in the management of Mothercare’s returns centre, its systems and output• Support Stores with agreed returns processes to aid customer delivery • Support the Full Service Supplier base • Support Stores and Suppliers alike with any issues that arise within the After Sales domain to ensure the correct solution for all• Deputy Chief Fire Marshal for Mothercare Head OfficeKey Achievements • Responsible for the launch and maintaining of Mothercare’s first ever fleet of Courtesy Strollers helping customers stay mobile whilst their pushchair is away for repair• Part of team overseeing the move of Mothercare’s Spares/repairs operation from 3rd party supplier to an ‘in-house’ operation• Responsible for overseeing and managing the new Spares/Repairs team ensuring processes are in place and running smoothly• Part of a team helping move Mothercare sourced spare parts to an in-store on-line platform ensuring a next day delivery service to all stores• Launched an in-store Spare Part Kit Box to meet customer demand at the till point slashing the time a customer would normally have to wait for a spare part• Moved spare part ordering from the posting of paper receipts to a next day electronic download helping reduce time between order and delivery for all suppliers

Watford, United Kingdom

Role responsibilities• Day to day running of returns and repairs section of warehouse• Organising staff duties and work criteria from day to day• Working closely with Customer Services to ensure customer requests/queries are dealt with efficiently• Liaising with store managers and staff, dealing with enquiries and helping resolve any complaints• Daily communication with our Far East factories placing spares orders • Highlighting faults with products and liaising with the Far East to find the right solution• Communicating ideas and supporting senior members of the company regarding product changes• Responsible for the ongoing safety, testing and design of infant safety seats• Travelling to various test houses in Britain and EuropeKey Achievements • Responsible for the final design alteration to Petite Star's Infant Carrier ensuring the launch of their first travel system into Mothercare• Part of a team that launched Mothercare’s first own brand fleet of all terrain 3 wheeled pushchairs• Overseeing the Health & Safety and Fire Procedures of the company and staff

Mothercare Store Watford

• Helped train & develop the new team members• Organised my roles and goals for the store, for my own responsibilities• Responsible for organising staff responsibilities on the shop floor• Responsible for cash registers, banking and administration• Dealt with customer complaints, both in person and via the telephone• Facilitated staff coaching sessions• Responsible for opening and closing of the store• Prepared and organised shop floor displays

Cheshire

Organising staff responsibilities/wages within the work environment• Produced monthly sales/purchases account ledgers• Checking quality of incoming goods before purchase• Responsible for collecting & banking clients outstanding accounts • Arranging appointments for bringing new clients into the business• Dealing and settling any customer complaints